IP480 Endless Ringing
Several times a day, a few of our IP480 phones will ring non-stop where voicemail does not pickup. If you pickup the phone, it is just dead air. We are on 19.41.5003.0 . Most calls will go to...
View ArticleFactory Reset ShoreGear 90 and T1k
I used to have a director server along with a T1k and 90. The server is long gone. I'm going to be getting rid of the 90 and T1k soon, but I want to factory reset them first. I'm really struggling with...
View Articlecloud email not deleting
client uses terminal server in the cloud when they delete messages in outlook does not delete out of inbox if they use there desktop works fine any ideas using 14.2 19.45.1602 .0
View ArticlePRI fail over issues
I'm going to be calling our support vendor tomorrow, but I wanted to reach out to you for any insights. For starters, we're running Shoretel 12.2. We have 20 branch offices and two PRIs. The HQ has a...
View ArticleConsult transfer to 930D on SIP trunks fails
Can anybody test this scenario for me? I have a couple of places with this problem and I am trying to get to the bottom of it. Incoming call from a SIP trunk answers fine to any type of phone. If you...
View ArticleIssues calling SA Conf Bridge from LifeSize SIP Ext
Can anyone confirm that they're have this issue or not? On ShoreTel 14.2 19.45.1602.0 and 2x LifeSize Express 220's on 5.0.4(8) We can call any IP phone perfectly fine, including Auto-Attendants. We...
View ArticleCall behavior of Consultative Transfer
This problem seems to have begun effecting the customer after they upgraded from Shoretel 13.2 recently. They are now on 14.2 and whenever they go to do a consultative transfer and press no thanks or...
View ArticleContact Center Director Login
Hi I am the only administrator for our ECC server and I forgot my password for the Contact Center Director Login. Also tried the default "ea\e1996" and it doesn't go through. Is there a way to reset...
View ArticleWorkgroup Redial
Hey, guys. I recently setup a new workgroup however agents are unable to use the redial function on their phones. When they hit redial they only see missed calls from an extension equal to the...
View ArticleDial Lists
Hello everyone, I have a question about Dial lists, I was using the ECC 7 Admin Guide to get this far, basically I create a DB, uploaded an excel spreadsheet into it to test, the spreadsheet only has 4...
View ArticleIP485G phone cannot find config files
Hi, I wonder if someone could help me get some IP485G phones working please? We have a system using version: 11.2 / Build 16.42.1850.0 It is BRI / ISDN based with around 12 extension and I would...
View ArticleCall Recorder not recording.
I've recently installed the ShoreTel recorder software on my HQ server. It seems like everything is set up properly I'm getting the error that says "ERROR: SYSTEM: Call 67016: ST 210: Call 65820:...
View ArticleIs there a code to jump the queue for workgroups?
User A, B, C and D are in a workgroup in the order A, B, C, D. User A B and C are in a discussion but have not logged out of the queue. Is there a number or * code that user D can press to instantly...
View ArticleMake number private
We have lots of users have "Make Number Private" checked under their account. Do someone know where to check in SQL database to find out which users has this field checked. Thanks
View ArticleVoicemail Issue
Has anyone heard about following issue: two users who sometimes get a message when trying to check there voicemail "Your mailbox is being used by another user" .
View Articlemax call duration
I have a user that has been on a training call the last 2 days and when he has been on the call for 8 hours the call disconnects where can I set that value higher
View ArticleHow can I dial 933 trhough ShoreTel system
One of our client; a school district has change the service provider. The school district has some 700 DID numbers. Each DID number has particular address attached to it. The school district wants to...
View ArticleDialing issue
Dialing a certain local number in any fashion from one of our sites results in a pause for a fraction of a second, then a dial tone. Adding the prefix to the trunk group prefix list results in a tone...
View ArticleTMS not connecting to remote switches
We have recently reconfigured our system. we have 4 locations. Previously they each had an internet connection, and all of the Shoretel stuff was connected by VPN. We consolidated all of our internet...
View ArticleSA-100 Virtualization
Can I use the ST14.2 dowloadable OVA file to install a virtual SA-100 for a site that is on release 13.0?
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