Call Recorder not recording.

I've recently installed the ShoreTel recorder software on my HQ server. It seems like everything is set up properly I'm getting the error that says
"ERROR: SYSTEM: Call 67016: ST 210: Call 65820: Failed trying to waveRecordStartEx: cwrRecordFailed"

I'm not sure what to do. I'm certain that I've set up my class of service properly to allow the recorder surrogate user to record the users calls and I've configured the users' class of service to allow their calls to be recorded by the surrogate.

Any ideas of what this could be?
Also, I've attached a snippet from the log file.