called ID not showing correctly
we are running shoretel 14.2 build 19.42.2005.0, when reeving a call from outsiders the caller ID is showing our local area code and then the calling number, for example we are based in houston tx and...
View ArticleMailServ.exe
Hey, guys. We recently had a vulnerability assessment and turns out our voice server has an FTP vulnerability. Apparently, the username "rapport" can be used to login via FTP to the server. I've traced...
View ArticleRestoring a crashed DVM
My DVM server failed, built a new one with the same name and IP. Installed the ShoreWare Remote server (save version) and gave it the IP of the HQ server. Restored the "C:\Shoreline Data" back to the...
View ArticleInternational calls are dialed as extensions
Hello, I have a Shoretel 11 system in San Francisco bay Area, it shows Build 16.22.9109.0 in Director. Recently the strange behavior was discovered: we can dial international calls in Communicator...
View ArticleIntergrating Telephony in eLead CRM to ShoreTel system
Our ShoreTel system was installed last October. My CRM vendor needs to login using GrathicRelay, but we keep running into the following problem: Warning: Database Error. DbStatus: ERROR: Failure...
View ArticleChange IP address for paging speakers in Shoreware Director
We have four Valcom IP based speakers setup in our Shoretel system that are used for paging. I recently had to change the IP addresses on all four of these speakers. Now I need to update the IP address...
View ArticleAD integration mobile phone numbers incorrect
hi, i currently have a v14.2 with AD integration that i am looking to come up with a way to override the mobile number it is receiving for each user. the problem is, i can put it in the correct format...
View ArticleTime and Date wrong on phone handsets
Well I have been going round and round with AT&T Support trying to resolve the problem of my phone handsets not displaying the right time or date. I have changed the SNTP settings on the VLAN DHCP...
View ArticleHow to restrict use of call monitoring / coaching to a specific group of users
Our recruiting managers would like to be able to use the silent monitor / coach / barge in features. I created a new user group that gives them the permission to use these features. However, it gives...
View ArticleFTP Booted
Hey, guys. I've got a T1 switch showing "FTP Booted". Coincidentally we are also having some inbound calling issues with several of our DIDs. Callers here "extension not valid". We have three other T1...
View ArticleIP420 not refreshing the Directory
I've four models of IP phone - Only IP420 are not refreshing the Directory . any idea?
View ArticleCommunicator IM messages
Hi Good Day does anyone know how the Instant Messages on Communicator being saved. Is their a way to retrieve all the messages made by the users. Is it like save like a CDR or does IM messages have...
View ArticleSA-100 Web Server Offline
We lost access to our conference bridge portal, I have rebooted HQ and the SA-100. All networks settings are fine, and i show all services are started (in Quick Look) but the Web Server is stopped and...
View Articleshoretel won't ship 230 phones after 6/30/15
just heard from our reseller that shoretel won't ship 230 phones after 6/30/15
View Articlecommunicator upgrade issues
Can't figure out why, but i have a couple machines that will loose all rights after upgrading from 13.3. the only recourse is the roll back to previous restore point. We noticed this time around though...
View ArticleReporting
Hey, guys. I need some help determining whether this reporting characteristic is by design or if it may be a bug. Basically a caller called our main hunt group, then was transferred by a member of said...
View ArticleChanging from Workgroup to Domain Question.
I have ShoreTel Server 12.1 on workgroup for some other company requirements i have to setup a domain for all other users and servers i will be creating a domain controller my question is how can I...
View ArticleDisaster Recovery
So I'm trying to figure out the best way to setup my DR plan. Just wanted to get some opinions on this. I've put together a visio diagram with my proposed layout. The way I came up with this is from...
View ArticleShortel Director Build 19.43.7902.0 Shoreware Event Notification: Switch 1337
Can someone tell me how to fix this notificaiton event? i keep getting it everyday. Please help! Thanks Computer: SHORETEL Version: 19.43.7902.0 Type: Warning Date: 7/3/2015 10:47:03 AM Source:...
View ArticleDiagnostic and Monitoring tool will not open
Here is kind of a long story with a fresh deployment. Installing a new shoretel environment and all the features worked. I issues getting AD integration workging so i called up shoretel and hand them...
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