Opt out of Queue
Hey, guys. Is there a way callers can select an option to be sent to a voicemail from a workgroup queue? I tried to set an option to "take a message" but that didn't seem to work. Thanks for your time.
View ArticleWorkgroup Queue Recordings - Where Stored?
I am installing a ShoreTel with a great number of Workgroups. This customer has recorded some "standard" queue messages to be used by most of the Workgroups. Where on the server can I find the stored...
View ArticleUnable to change wallpaper on IP485G phone.
Has anyone successfully changed the wallpaper on the IP485G phones by using the custom_IP485g.txt config file? I've tried on two different versions of 14.2, but can't seem to get it to work. I've ended...
View ArticleNew Virtual Collaboration Server
We are just starting to go live with a new ShoreTel system and having trouble with our virtual SA. The appliance is on and has been added to Director but we cant seem to get to the portal. We are using...
View ArticleTandem trunking
Hi to everyone, how does tandem trunking work and how this feature to be configured? My Setup will be ShoreTel is connected via AudioCodes VoIP Gateway (tandem) also ShoreTel is connected to PSTN....
View ArticleDirector v13.1 and IP485g Compatible?
I'm not getting very far with the above. I cannot see if both are compatibly with each other either. DHCP scope options are all OK (we recently migrated 2008 domain to 2012) and updated AD in...
View ArticleOutlook add-on causing hanging
Hey, We are in the midst of upgrading our workstations with Office 2010 and the Shoretel Outlook add-on that sends VMs to your Inbox is causing Outlook to hang on "Loading Profile". Killing "Agent.exe"...
View ArticleRedundancy with an off-site DVS? Questions about DR and additional remote...
I’ve been doing some research recently on creating a little more redundancy in our Shoretel environment during short periods of WAN/MPLS downtime. There are a number of Shoretel articles, as well as...
View ArticleSilent monitoring/Coach
I have strange problem with Silent Monitor/Coach. i can silent coach/Monitor all but few I checked the setting of all and they are all the same everything is same. i can not monitor /coach three of the...
View Articleworkgroup voicemail Indicator
I would like to have a VM Light show up for workgroup members when there is a voicemail. I don't see what phone buttons i need to program for it.
View Article12.2 to 14.2 Upgrade Fails with a Rollback
Does anyone know how to go around or fix an upgrade that fails and rolls back do to what appears to be a cdr records issue? I found a kb on the main shoretel site that is identical to our issue. I...
View ArticleRecording other calls. Sending commands via TAPI
We have the standard ShoreTel package with Communicator and do not have the Call Center upgrade. Recording calls "on the fly" is an acceptable way of recording calls. We would; however, like to be able...
View ArticleShoretel integration with Skype for Business 2015
Does anyone know if this works? In Skype for Business 2015 (the lync replacement) CSTA support is gone. It uses a new interface called Call Via Work uses Unified Communications Web API (UCWA). Has...
View ArticleVery slow reporting!! Is there any way to speed it up? Any tips?
We've been using Shoretel for 5+ years and have upgraded hardware once (off of Win2003 about 6 months ago). We're currently on build 19.43.1700.0 (14.2 I believe). It takes many minutes to run even a...
View ArticleCommunicator 14.2 Toolbar
Does the user have the ability to customize their Communicator toolbar? I have been programming the buttons/shortcuts for them. If it is possible, what settings do I change to get them the ability?
View ArticleNew ShoreTel SIP Setup
Hey Guys, I'm back asking for a little help. We are fixing to move a customer to a SIP trunk from a traditional PRI. We are using ATT which is listed in the innovation page as compatible. ATT sent us a...
View Articlesip to analog continuous ringing.
We have a customer that has had shoretel install for some years now. They recently reported having issues with inbound calls. User will call their main line and will hear it ring 10 times. Then on the...
View ArticleShoreTel and GMail Integration
Anyone using this feature? Any feedback please? We do have the installation guide. Just checking if this really works and does not mess up the user's email, v/m and/or servers. We are on ShoreTel 14.2...
View ArticleShoreTel 220T1's dropping TMS and all attached ECC agents drop to OOS
We are having an issue in our system where 2 or 3 220T1's will drop TMS at random during the day and all the attached ECC agents drop to OOS. We have verified power and network and we can't seem to...
View Article14.2 Build 5002- Packet capture on IP480, can't upload, "Access...
A user on the other side of the country has a small site, 2-3 IP480 phones and an SG50 with 4 analog lines. She is doing a packet capture on her phone for a strange issue (Outbound calls are ringing...
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