Hello everyone, I have a question about Dial lists, I was using the ECC 7 Admin Guide to get this far, basically I create a DB, uploaded an excel spreadsheet into it to test, the spreadsheet only has 4 columns:
and 2 rows with test info.
I created the Connection and tested it with a basic query and it returned that there was 2 rows so I assume that its connected properly:
SELECT * FROM [OutboundCalls].[dbo].[Sheet1$]
gave me: Test Query Result
Number of records received: 2 For Query: select TOP 50 * from [outboundcalls].[dbo].[sheet1$] where Name > '' order by Name
Now however I am a bit stuck and unsure what to do next. I'm not a SQL guy so I am having trouble figuring out what type of SQL query I need to use. I can also change my database to something that makes more sense but I was just testing. Does anyone have some example they can share to give me and idea of what I am supposed to be doing with the SQL Query - Import Dailing Information box. This box is basically pulling in the number to dial and pulling the data into the pop-up box for the agent right?
I assume after I get the Query right i just turn on a schedule for the list, then log into my trianing serive/queue and I can test it.
Name | Phone1 | Phone2 | Phone3 |
I created the Connection and tested it with a basic query and it returned that there was 2 rows so I assume that its connected properly:
SELECT * FROM [OutboundCalls].[dbo].[Sheet1$]
gave me: Test Query Result
Number of records received: 2 For Query: select TOP 50 * from [outboundcalls].[dbo].[sheet1$] where Name > '' order by Name
Now however I am a bit stuck and unsure what to do next. I'm not a SQL guy so I am having trouble figuring out what type of SQL query I need to use. I can also change my database to something that makes more sense but I was just testing. Does anyone have some example they can share to give me and idea of what I am supposed to be doing with the SQL Query - Import Dailing Information box. This box is basically pulling in the number to dial and pulling the data into the pop-up box for the agent right?
I assume after I get the Query right i just turn on a schedule for the list, then log into my trianing serive/queue and I can test it.