This problem seems to have begun effecting the customer after they upgraded from Shoretel 13.2 recently. They are now on 14.2 and whenever they go to do a consultative transfer and press no thanks or decline it the caller is put on hold, instead of being brought back on the line. The customer does not put them on hold before she transfers. I am unable to find a setting that adjust this behavior and tested this on another system running 14.2 and the user is brought back on the line when I cancel the transfer. This user has an operators license and drags and drops the person in communicator to do this, on the client version, tried the web version as well and it has the same behavior. Also tried it on another user with a personal license in a different user group and still got the same result. Any ideas?
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