Does anyone know how to go around or fix an upgrade that fails and rolls back do to what appears to be a cdr records issue?
I found a kb on the main shoretel site that is identical to our issue. I posted this partial repeat of the kb because there was not written solution. Anyone have an idea of the un written solution?
Symptoms
User starts upgrade; upgrade appears to run as expected, but then unexpectedly fails and presents a pop-up window.
The pop-up message is titled "CDR Mysql Database Error", it also includes text stating "There is a version change in the CDR database, please restore CDR database before restarting the server". If OK is selected on this pop-up window, it will start a rollback to previous version. To verify you have this issue see step 1 in red.
Resolution
Verify you have the issue: Go to the \Shoreline Data\Database\ShoreTelCDR\Data and open the .err file using notepad or similar text editor. Look for an entry in the log file stating:
InnoDB: Have you copied the .frm file of the table to the
InnoDB: MySQL database directory from another database?
Error can also be verified from MakeCDR-XXX ShoreTel log located at \Shoreline Data\Logs
MakeCDR :: UpgradeV3_16ToV3_17 [MySQL][ODBC 5.1 Driver][mysqld-5.1.46sp1-enterprise-commercial-pro-log]Error on rename of '.\shorewarecdr\#sql-1410_3' to '.\shorewarecdr\call' (errno: -
To correct this issue, please contact ShoreTel's Technical Assistance
I found a kb on the main shoretel site that is identical to our issue. I posted this partial repeat of the kb because there was not written solution. Anyone have an idea of the un written solution?
Symptoms
User starts upgrade; upgrade appears to run as expected, but then unexpectedly fails and presents a pop-up window.
The pop-up message is titled "CDR Mysql Database Error", it also includes text stating "There is a version change in the CDR database, please restore CDR database before restarting the server". If OK is selected on this pop-up window, it will start a rollback to previous version. To verify you have this issue see step 1 in red.
Resolution
Verify you have the issue: Go to the \Shoreline Data\Database\ShoreTelCDR\Data and open the .err file using notepad or similar text editor. Look for an entry in the log file stating:
InnoDB: Have you copied the .frm file of the table to the
InnoDB: MySQL database directory from another database?
Error can also be verified from MakeCDR-XXX ShoreTel log located at \Shoreline Data\Logs
MakeCDR :: UpgradeV3_16ToV3_17 [MySQL][ODBC 5.1 Driver][mysqld-5.1.46sp1-enterprise-commercial-pro-log]Error on rename of '.\shorewarecdr\#sql-1410_3' to '.\shorewarecdr\call' (errno: -
To correct this issue, please contact ShoreTel's Technical Assistance
