I’ve been doing some research recently on creating a little more redundancy in our Shoretel environment during short periods of WAN/MPLS downtime. There are a number of Shoretel articles, as well as multiple posts on the forums, but they are all either a little different than my ideas, or require additional purchases that I’m trying to avoid. We currently have a number of remote sites, each with a 50V on-site. All of the sites are connected back to our Corporate office via MPLS, where our HQ and ECC servers are located. We also have a DR site (connected via MPLS as well) that has a PRI, but no additional hardware or software at it. We are running the 13.3 build.
During our most current DR test, calls that were answered on the remote office PRIs would play the AAs as expected, but there was no call control, so we were unable to use any “Go to Extension” functionality, as the 50V would simply tell us the extension (even at that current site) was unavailable.
I am trying to find a cost-effective solution to allow for basic call handling/forwards during an outage at the Corporate office. Some articles, including Shoretel’s documentation, mention a second HQ with DoubleTake at a second site. Before incurring this cost, we have an extra Remote Server license. Would it be feasible to install it at the DR site and link it back to the Corporate office site within Shoretel? In the event that the Corporate office became unavailable, would that DVS give us any additional benefit than what we are already getting with basic survivability through the existing 50V switches?
I appreciate any insight or comments!
During our most current DR test, calls that were answered on the remote office PRIs would play the AAs as expected, but there was no call control, so we were unable to use any “Go to Extension” functionality, as the 50V would simply tell us the extension (even at that current site) was unavailable.
I am trying to find a cost-effective solution to allow for basic call handling/forwards during an outage at the Corporate office. Some articles, including Shoretel’s documentation, mention a second HQ with DoubleTake at a second site. Before incurring this cost, we have an extra Remote Server license. Would it be feasible to install it at the DR site and link it back to the Corporate office site within Shoretel? In the event that the Corporate office became unavailable, would that DVS give us any additional benefit than what we are already getting with basic survivability through the existing 50V switches?
I appreciate any insight or comments!