Workgroup Phones ring after hangup
First Post and second week of new job with a ShoreTel Phone system. Got an issues where a workgroup of 5 users will ring, one of them answers and handles the call. When that user hangs up, all the...
View ArticleAnyone here sell telephones? Need a new system
Ok, I got a 144 room hotel I am installing Directv for that needs a phone system. They have an old analog system that is shot to hell, and is missing half the phones. They owner thinks he can re-use...
View ArticleEvent ID 4275: services manager detected a new core dump
I have received Event ID 4275: services manager detected a new core dump. Where do I find the core dump and how to read it?
View ArticleBuilding a redundant HQ and DVS servers
We are currently on ShoreTel 14.2 Build 19.44.2503.0. Single site and have 2 DVSs. All servers are VMs. We would want a redundant HQ and DVSs system. One as simple as if 1 of the primary servers goes...
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ECC 9 Agent receives call back but clicking yes does not work
WE have ECC9 running on ST 14.2 Callers are given option to leave the number and they will be called back When the call back is presented to an Agent, The agent clicks on accept but the call disappears...
View ArticleHigh CPU on v switches after 14.2 upgrade
Is anyone experiencing issues with v switches CPU constantly maxing out? We have a client that is now on 14.2 Build 19.45.5101.0. They have over 100 sites with either a 90v, 50v, or 50 switch onsite....
View ArticleThe case of the disappearing recorded calls
We have had 2 different users across two different user groups and permissions that have reported a random call recording they had in their communicator just disappear on them. It wasn't an old...
View ArticleCall hand-off from outside caller
I'm looking for a way to hand off a call to a work group agent. I'm looking for a way for a third party agent (outside of ShoreTel system) to put their customer on hold, call into the ShoreTel system...
View ArticleGoogle Apps ShoreTel Integration
Customer wants to integrate the ShoreTel to Google Apps for email sync. I understand that ShoreTel does integrate but has anyone used this. I am trying to figure out the steps. I see all different...
View ArticleIP480g No Service
Running 14.2 build 19.43.1700.0 I recently bought six IP480g phones seeing how the IP230's are EOL. Running 156 option on the DHCP and the device is pulling the correct information for network...
View ArticleChanging CID in SMR
Hello, I have our SMR configured and have been conducting our first round of preliminary tests. One issue that has arose is the CID that shows up on the destination device when it has been called from...
View ArticleSIP Trunk between Shoretel and Cisco PBX
We have SIP trunk between Shoretel and Cisco PBX for internal calls between two system. Shoretel use trunk access code 8 and then dial the extension from Cisco PBX to reach the user at the other end....
View ArticleChanging CID in SMR
Hello, I have our SMR configured and have been conducting our first round of preliminary tests. One issue that has arose is the CID that shows up on the destination device when it has been called from...
View ArticlePolycom phone message indicator light
We have a mix of Polycom IP 331 and Shoretel 115 phones. Somehow, the message waiting indicator light on all the polycom phones is delayed by 10 minutes to an hour! The VM pops up in Shoretel...
View ArticleDefault Contact List
I have a client that would like to start new users with a default set of internal contacts (not outlook personal contacts). I am having difficulty finding the location of the internal contacts that...
View ArticleCaller ID Question
Hi, We have a new ShoreTel system here and I am looking for some guidance on a Caller ID issue. The problem we are having deals with calls that originate on the inside to another inside user that is...
View ArticleShoreTel App Dialler
So we are a multi brand organisation that needs to be able to make ad-hoc outbound calls using the correct CLI for each of the brands. We could use button boxes and BCA's but this becomes a headache -...
View ArticleShoreTel Knowledge Base Favorites
In the Knowledge base, under my login it would be VERY helpful to have a Favorites listing. I find articles I want to refer to at a later date and copy them off as a PDF, but that does not change the...
View ArticleNotification for switch high CPU usage?
I ran into a situation today where my 220T1 switch had extremely high CPU usage (topped out at 98%) and was dropping calls. I rebooted the switch and everything returned to normal. We've had the switch...
View ArticleBulk add communicator buttons?
We have a fantastic application Palitto Consulting designed for us that uses a communicator button. However, eventually a lot of users will be using this and I am sick of going into each persons...
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