Two questions: AAM vs WCH and Dial any extension help
Part one: I'm trying to set a customer up and I'm not sure of the difference here. The customer has 14.2, build 19.44.2503.0. What are the pros and cons of either option. Part two: They have asked for...
View ArticleHow to mute paging when in DND mode.
I have been trying to accomplish this for 2 days now and finally worked with my partner and Shoretel support to get the answer. I clicked through 32 pages of a forum search her this morning to see if...
View ArticleSilence on workgroup queued calls
Has anyone found a work around for this? It appears to be a known issue as Shoretel has the following in their FAQ. Our callers are hanging up as they think they have been disconnected. Why does...
View ArticleConnectWise CRM Integration
Hello Everyone, I am in the process of configuring ConnectWise integration and want to know limitations in screenpopping, and/or if there are preferred designs. I have configured a trigger event as a...
View ArticleCorrupt ShoreTel user profile?
Hello I just experience something unusual with an Individual User profile (ext .888). The user at ext 888 reported yesterday an intermittent screeching sound while she's on the phone and/or when the...
View ArticleHow to show internal caller name in conference viewer
We are using a virtual conference appliance and actually have had no problems at all, but there is something that bugs me and hopefully someone knows the answer. The host of the conference can see the...
View ArticleRestrict System Directory
Looking for input. I have IP420 phones that are in common areas and I want to prevent them from accessing the system directory via the phone button. There is no need for these to have the ability to...
View ArticleConnecting a Button Box 24
I might be missing a step here. I followed the steps in the guide. I can see in the Director that the BB is associated with the phone (230g). But when I connected the phone to the BB (BB is connected...
View ArticleConfiguring Time Offset on ShoreTel phones
Hi All, I was wondering if anyone knows if it's possible to configure the ShoreTel phones time offset via the custom text files in the FTP server? I know that we can set the SntpServer xxx.xxx.xxx.xxx...
View ArticleVoicemail class of service question
Can anybody tell me if I change a users VM class of service from Large Mail box to Medium Mailbox and the "Incoming Max Messages" changes from 250 to 100, but they currently have over 100 messages in...
View ArticleIdentifying who is using Workgroup Aces license
We have one user who is consuming a Workgroup access license and for the life of my I cant figure out who it is. I do not believe that Shoretel has a way to see who is consuming what licenses. I do...
View ArticleECC 9 Agents Going Into Release Mode
Hi there My ECC agents are complaining that they are automatically forced into release mode. They have confirmed that they did not leave any call unanswered and wrap-up time is also just set for 2...
View ArticleLogin/Logout of workgroup depending on call handling mode
Is it possible to have users login and logout depending on there call handling mode. For example if a user goes into "In a meeting", can they automatically be logged out of their workgroup queue, and...
View ArticleEmail notifications to multiple users/multiple email addresses...
I need to have a DID ring on at least two phones - which I'm sure I can do through a hunt group - then go to a general voicemail box if left unanswered. In a perfect world, I could get the voicemail...
View ArticleLance and Randy at BTX..
Ok, if you have a problem or need some help on anything ShoreTel, well the guys (Randy and Lance) at BTX are the ones to contact. Thanks again guys for helping out!
View ArticleNew ShoreTel Switches ST100A, ST100DA, ST48A, ST50A, ST1D, ST2D, ST24A?
Is there anyone who is currently capable of using these switches? What version of ShoreTel are you on? I see these switches but they do not appear in the platform hardware drop down menu in version...
View ArticlePlay different VM greetings for internal and external callers.
Anyone know if the new connect software has the feature to play different VM greetings for internal or external calls?? I don't think the current 14.x can do this and was just wondering if maybe the...
View ArticleCan workgroup agent disable communicator from showing missed calls to the...
I had one of our managers who is part of the Recruiting workgroup ask if it were a possibility to configure Communicator to not show missed calls to the workgroup as in the case of another workgroup...
View ArticleHelp with stripping first 3 digits of Caller ID
Hello All, I would be grateful for help in how to strip the first three digits of the Calling Line ID the company dial plan effectively is 7 digit - but the upstream provider only wants the last four...
View ArticleBlocking Inbound Call ID
Has anyone found a way to disable inbound caller ID for a group of user's on a PRI? I do not want them to see CID in communicator or on the phone.
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