Anyone need hardware? IP 230, 4xx and switches
We're decommissioning our system. Is anyone supporting a legacy Shoretel/Mitel system and want the hardware? In Melbourne, Australia. Otherwise it's going to be recycled.
View Article5103 authentication errors
I'm getting literally thousands of 5103 errors, as many as several a second. I don't know for sure when this happened, but my customer reported starting having issues about two weeks ago. The problems...
View ArticleIIS binding does not match keystore
Hello. My customer reported getting errors on the Connect client: "Your connection to the server is not secure. Your unknown server has an invalid security certificate." First thing I did was use...
View ArticleMicrosoft Edge IE Mode for 14.2 and older ShoreTel Directors
ShoreTel versions14.2 and older only supported Internet Explorer to access the director login. With Internet Explore gone, you need to be able to access your legacy system. You can access your...
View ArticleHow to manual downgrade the firmware version on a Shoretel 220t1a
I have two 220t1a one has firmware version 19.47.5900.0 this is the main system that is online, I have a back up of the same model 220t1a on firmware version 22.18.4600.0 I would like to take the...
View ArticleConnect Build:22.11.9300.0 - Unable to connect to WSS for softphone users
So my vendor just upgraded our on-prem system to the build above (19.3 sp2) and 2 of our remote sites that have vSwitches are having problems where users who are softphone-only users receive an Unable...
View ArticleMitel ST2D - OOS In Director
I have recently upgraded the client to Build 22.24.5800.0 late last year. Once the system was upgraded the ST2D was showing OOS in Status and Maintenance-->Appliances. The switch shows connected in...
View Articlephone firmware upgrades not going through
Hi team I upgraded from 19.2 SP1 to 19.3 (22.22.6100) last night. The upgrade went through with no errors, server; switches all upgraded nicely. What I'm noticing is that my phones are not updating. I...
View ArticleECC Director
where can I find the logs that shows who logged into the contact center director and also any changes they made? We had a major incident where a queue timer was changed from 5 seconds to 60 seconds so...
View ArticleAny tech's on here MIVBB certified
Any tech's MIVBB certified on here? we are migrating from Connect to MIVBB and looking to hire someone in Texas.
View ArticleDiscarded packets from phones
Hi team I am occasionally seeing burst of discarded ICMP packets coming from varioius ip phones and going to my siparator. The Siparator is dropping the packets, but I'm wondering whether this is...
View ArticleHunt Groups having audio trouble
I have numerous hunt groups set up on ST14.2 19.50.1000. I cannot find a correlation, but the hunt groups started doing something different. These hunt groups only have 1 member, and I have tried both...
View ArticleAnalog Line has two audio sources?
Running Mitel Connect onprem version 19 SP3, build 22.24.1500.0 This is going to sound bizarre but... We're connecting up Elevators to a Shoregear 24a switch. When someone presses the call button on...
View Articleadd a dial rule when a user dials "9-933"
so we have it for 911 dialing that the user can dial 9-911 for an emergency call. our provider has given us a number "933" to test the 911 calling without actually dialing the emergency line. I need to...
View ArticleConnect softphone client via Edge Gateway not processing calls
Have a situation where remote workers using the Mitel Connect client softphone cannot make can calls when connecting into the system from the Edge Gateway consistently. It may for for an hour to two,...
View ArticleDisabling Hairpin Calls breaks one particular range of numbers.
Hi all. We recently moved from ISDN provided trunks to SIP trunks for all calls in and out. This greatly improved everything in terms of clarity, reliability and pricing. We then discovered that we...
View ArticleIP485G - Wipe
Hi all, We are getting rid of old IP485G phones. We are factory resetting them. Is that sufficient to "wipe" the phones? We don't want to retain any data on them. Thanks
View ArticleMitel Connect 20
Connect 20 is out, but nothing to shout about.Upgraded SQL Changed the Linux devices OS to Rocky Linux Cloud Authentication. .. and that it. So disappointed.
View ArticleQuestion on server upgrade
Hi everybody. I have a question for the folks here: we have a Mitel Connect "Small Business Edition 100" system running on a UC30 appliance with Windows Server 2016. I know Mitel has announced the EOL...
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