Dialing 011 from SIP trunks
Hi all We are trying to dial 01144....... to reach the UK and Netherlands. However the siparator/Mitel switch is sending only the 44..... portion of the number and removing the 011. The ITSP said they...
View ArticleWindows DHCP\Cisco switch and issue with Shoretel phones
Hello, We're having issues with our Shoretel phones receiving the vlan2 ip address from our Windows DHCP server. We're using the Shoretel 480G phones. When we reboot a phone it tries to obtain an...
View ArticleOlder SG30 local serial console login creds not working
I am trying to get into the STCLI menu on an older SG30 that we had previously used at our office as a demo (that I did not set up), and we would like to reset it and reconfigure it for a different...
View ArticleOut of Service (Operational)
We have a bunch of phones that have ended up in this state after a big storm and series of power outages. Its totally random and across the board - some have leases, others don't. Some of the phones...
View ArticleMigration Issue
We are migrating one of our cutomems HQ server and ECC server to our datacenter. I have the servers setup and the IP's changed on both servers to the new subnet. Before we enabled the connection to our...
View ArticleNo service
We have three phone in our shipping area that don't work. The POE lights on the switch are off for those ports although in the admin interface they are listed as "No errors" but also "Searching". The...
View ArticleTrunk test tool unable to make test call at one site only.
I had a school division as a customer and they recently got a new school built to replace an old one next door. They disconnected everything and moved all the equipment over to the new building, where...
View ArticleWhat is the lock out timer for Connect Client users and how can I change it?
Our users are complaining that they are locked out of Mitel Connect and I can't find a way to unlock them. Am I missing something?
View ArticleUpgrade to 19.3 SP3 broke Connect voicemail playback
After upgrading to 19.3 SP3, nobody can listen to voicemails via computer speaker playback through Connect. You hit play and it just sits there. Anyone else have this issue? In the Connect Client logs...
View ArticleUpgrade ShoreTel MySQL Server 5.7 to 8
Wondering if this can be done? We are running ShoreTel 14.2 Build 19.50.1000.0
View ArticleFile based vs Jack based music - can I have both?
I have a kind of odd request. The customer wants to feed 'tower chatter' at the airport as hold music. We're currently using file based music, but no jack based at all. It occurred to me that I might...
View ArticleMitel 6920 VLAN Tagging Issue
We have deployed 6920s in our HQ. We have a need to change the untagged and tagged vlan on the switch due to a conflict with an acquistion. Current Deployment: Data VLAN: VID 32 untagged on port DHCP...
View ArticleCustomize SoftKeys 480G
Hey Admins, I remember back in the day, you could create custom softkeys to display on the phone. I have a user that wants to remove unpark, unassign, and state from their phone when idle. Is that...
View ArticleMissing Voicemails
Got a weird issue here, I have a group of about 6 users who share a Mitel Connect extension. Daily they change who is on call by routing the extension to SimRing their individual cell phones. They log...
View Articleburnflash a vTrunk ?
my vTrunk is stuck on an old version and i tried to burnflash it from the mitel server command prompt, but nothing ever happens. Is there a different way to burnflash the vTrunk? or another way to just...
View ArticleReadable Configuration Dump
Per the new IT company: " let’s just do a FULL export and we will determine what’s relevant.. I’m not a ShoreTel expert but I’m assuming there is a way to export the database in a CSV or excel type...
View ArticlePhones have incorrect date and time
Good day, Recently our Domain Controller (which serves NTP) moved. In our Mitel System (which is just Shoretel if I am not mistaken) I changed the NTP server to the new IP. When a phone reboots it has...
View ArticleUnassigned
I set up a new line (we had plenty of licenses to do so) and checked the settings. The ShoreTel communicator still says unassigned, I don't know what I'm missing.
View ArticleDID failover overview (Newb question)
Hello, Experienced IT person but newb with voice. My company of a few hundred has two main locations in different states which originally each had a Siparator with 25 trunks. This was before my time...
View ArticleTroubles with MItel Build 22.24.7100.0
A couple of weeks ago, we moved up to server 2019 and installed Mitel Build 22.24.7100.0. We've had a lot of problems since the upgrade. Some of our users aren't able to check their voicemail with the...
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