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Multiple trunks and dialing out using Communicator Directory

We have a potential customer looking to move to ShoreTel. They run 3 different businesses from the same premises, and each business has its own BRI trunks. However all users answer and make calls for...

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Conference Viewer Page not appearing

Dear All; I am using a new SA-100 and i did manage to change the network settings and i did upgrade the firmware manually through the cli commands. My problem is when i did add it to the shoretel...

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Reporting issues with ShoreTel 14.2 Build 19.44.4300.0

We just upgraded to ShoreTel 14.2 in January and have noticed that the reports we are running are not giving the correct #'s Has anyone else had issues with the reporting in ShoreTel?

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Full duplex Active Directory Integration?

Hello! I am currently developing a program/plugin for Director that will build upon the rather wanting feature set that ships with ShoreTel. At my organization we have a need for features taht are not...

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Personalized Call Handling

On our Operator call manager, w e are attempting to send all external numbers calling inbound starting with +9178749 , but we receive the error "+91 78749 - Numeric Values Only" The only value, I can...

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When reviewing message files how do you identify the user the messages are for

When reviewing the VMS folders and messages on either a V switch or a server does anyone know the method Shoretel uses to identify which messages belong to which user? We had a user lose messages and...

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Agent State in Syslog

Hello. I was trying to tell one of my customer why a call did not get routed to an available agent. Looking at the syslog, I see that the call went to the overflow group. I am trying to figure out what...

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DND on Phone with no VM

Have a conference room phone. No voicemail on it (as usual)...however can not put into a DND mode (in a meeting), without a mailbox. Even if you set it up with a In a meeting mode pointing to say the...

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Work group issues

So I have a work group for the operator. some time ago we added the 930d dect phone to our system so our operator could roam from her desk. The extension I assigned the 930d isn't an agent of the...

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QoS - configuration

I just found this thread in these forums that is similar to something I have going on http://www.shoretelforums.com/forum/...ets-lost-issue I do get the excessive number of packets lost notice...

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Bulk Import and routing of External Users

Our company is proposing a merger and as a result want an idea of how we can get the different phone systems talking (or at least, the illusion of talking) My initial thought was to import the users...

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ST 14 D&M and Quick look issues since Migration to new hardware

I have a Strange problem with Quick look / D & M It is displaying all switches and servers as Lost communication, but they are all working. To Add some clarity I have migrated to a new VMware...

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Restricting site to using specific DID numbers

We have a temporary site set up in some trailers that is using a single SG50 voice switch and the PRI from the closest permanent site. Right now the DID numbers that are temporarily assigned to this...

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Major SMTP failure. Event ID 1023

I have opened TAC case recently for a number of newer ST systems installed on UC-20 servers loaded with Windows 2008 server - R1 and now also on 1 site running VMware server system with Win2008 Server...

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SA 100 Web Portal Email

Hi I love this site ! However, after reading through all the previous posts about SA-100 Web portal emails not working I am no nearer resolving the issue with the Three sites I am currently installing....

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ShoreGear 220 voice switch keeps having to be rebooted

Every little bit, the time varies, our IP480G phones say "No Service" and do not work. If we restart the ShoreGear 200 switch everything starts working. Right now it's happening about every 10 minutes....

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blocking phone numbers

Anyone know if you can block a number right on the trunk? We have some people calling in and we want to block their caller ID.

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Report for Average Speed of Answer

I'm trying to run a historical report for some very basic information: Date Number of ACD Calls Average Speed of Answer I can't find ASA as a number anywhere. All kinds of percentage of ASA, but no...

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removing the Option to record conferences SA100

Where do you stop users who access the SA 100 the ability to record conferences ??? Cant find it anywhere in Director or SA Install and planning

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Generating an Enhaced Paging Report

Is there a tool within the ShoreTel system (ShoreTel 14.2) I can use to generate a results report after we have sent a broadcast message? How and where do I access the tool? If not, is there a third...

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