Historic reports on ECC
Hi All, I have a question about some historic reporting. First off we are on build 506.6.5802.0 The guy in charge prior to me taking over managed to generate a historic report that includes the...
View ArticleIP FaxFinder
One of our client has purchased FaxFinder FF240-IP. I was given the task to configure it. I was reading Shoretel document and it stated that there are two ways to configure it: Application 1 – One Main...
View ArticleTrunking
Is there a way to create a priority lists of trunks for outgoing calls? IE: If possible use SIP TRUNK ONE If SIP TRUNK ONE is not available use SIP TRUNK TWO if SIP TRUNK TWO is not available use...
View ArticleOverride "IP Phone Announcement" field?
Is there any way through a custom configuration file or the database to override the value of the system-wide "IP Phone Announcement" text field for a specific site, phone, or group of phones? I have...
View ArticleCan't export voicemails from the communicator
We are currently having issues exporting voicemails from shroetel communicator build 18.61.91.00. What it does is export them but comes out with 0kb. It seems to be hitting users randomly and difficult...
View ArticleDisaster Scenario
Wondering if I can get some feed back on disaster scenarios If our DIRECTOR goes down I know we loose WORK GROUPS and VOICE MAILS (and some other features) But if everything goes down except One...
View ArticleShoretel communicator\ send digit option
When user makes a call from Shoretel Communicator, if he right clicks the call and select “Send Digits” so I can “press one for sales” or enter someone’s extension, the little digits screen/keypad...
View ArticlePRI to AT&T IP Flex Question
The IP Flex T1 circuit with 46 concurrent calls and will terminate into the ShoreGear T1K. Knowing a PRI is 23 channels will I have to have two T1K's plugged into the AT&T router to cover the 46...
View ArticleShoregear Switch will not connect
We had a power outage and afterwards one of the switches will not boot. I attempt to connect to it via the maintenance port in the front however when I get the option to press any key to bypass...
View Article1xx, 2xx, 560g and bb24 Discontinued in September?
I just learned The following currently phones will be discontinued as Sept. 2015. Can anyone confirm? How is user experience with 4xx series? They seem flaky with issues from what i seen in forums? IP...
View ArticleShoreTel Plugin Crashes Outlook 2010
Have three users on Outlook 2010; recently they have been stating an error appears stating 'Shoreware plugin has crashed'. Event Viewer shows Agent.exe failed to load. All on Win 7 32-bit, Outlook...
View ArticleCan't login to VPN Concentrator - What does the reset button the back do
For some reason I can't login to one of my 2 VPN Concentrators. I had this issue a few months ago when it locked up, and a simple power reset corrected the issue. So I got the same issue today, tried...
View Article'ShoreWare' exited without properly closing outlook data file.....
Hello all, This is my first post here and hopefully picked the proper category. This issue start this past Friday with one user and has blossomed into 6 users as of this post. Has anyone experienced...
View ArticleReal time and Historic Reports question.
I have a a few questions that just don't seem to make full sense to me. Before I start: My ultimate goal is to be able to pull the average speed of answer. My company is very focused on this instead of...
View ArticleAD Integration Question
I have a client with an existing Shoretel deployment and want to enable AD integration across all their shoretel devices. Their network layout is as follows: 1 Shoretel Director Server 1 Shoretel DVS...
View ArticleHearing other conversations
We are having an issue(apparently ongoing) where people on existing calls can hear other conversations within our company. The scenario is always the same: Outside party is speaking to inside party....
View ArticleUpdating records with MySQL to automate changes on a daily basis
I've been asked to have a user be part of a workgroup during a particular time of day then be removed after said time. There is no way of doing this through the ShoreWare Director, so I figure out how...
View ArticleUnlimited Ring Time on External Assignemnt
I have some users set up for external assignment over a sip trunk. Whenever I call it will continue to ring for 63 seconds, and then disconnect if there is no answer. Is there a way to make this call...
View ArticleShoretel migration 2003 to 2008 then upgrade to 14.2 causes DVS Communication...
Created 2 new 2008 R2 virtual servers. One director and one remote DVS at second location. Ran scrips on current servers to stop all Shoretel services. Copied working Shoreline data folders to new...
View ArticleVirtual Mobility Router
I'm having trouble locating the .ova file for the Virtual Mobility Router. Has anyone done this and know where it is?
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