ShoreTel IP560g No MGC IP Configured
Hey guys, I'm a ShoreTel noob and found a spare IP560g in my inherited office. One of the IP560g's we have in use is acting a bit strange -- our receptionist is reporting it completely shutting off at...
View ArticleNot able to make 800/877/844 calls
I've got strange issue, Users are experiencing issue with making calls out via 1-877 or 1-844 numbers….i’ve looked on shoretel director and don’t see anything down.. I have attached pic of status of...
View ArticleCan't Receive phone calls if PRI 1 is in use on an Out Bound call
So we have gotten several reports that users are not able to call us. Some times the call connects, some times it just rings and rings. I have tracked the issue down to the following: It seems when...
View ArticlePre-announcements
I have one site that has about 40 DIDs going to about 40 Workgroups. It appears that almost all the DIDs have a DNIS entry that goes to a specific Simultaneous ringing Workgroup. In most cases, each...
View ArticleTraining class recommendations? (SIP / SBC)
Hello, Can anyone recommend some good training class resources for working/troubleshooting with SIP/H.323 and SBC devices? For someone who has fairly decent server and TCP/IP network background, that...
View ArticleHow to change the max MTU in Mitel Connect (1500 is The Default MTU)
Please be aware these settings are for informational purposes only and change these values at your own risk. The most common reason to change the MTU is the inability to dial between sites. Often site...
View Article3 digit extensions result in dead air calls
We have observed an interesting issue arise where many of our users will dial our internal 3-digit extensions to only hear dead air when the call is connected. However, if one dials the full extension...
View ArticleAnyone familiar with using *72 and *73 to redirect calls?
I have a system I took over from someone else. They have an extension that calls are directed to but is never manned. They use *72 to move the calls to a hunt group and *73 to enable the extension to...
View ArticleSG-50 Switch
I'm setting up new location, in nearby neighbor state. I have 1gig internet service coming online, but thinking I don't need to order separate phone lines since this is Voip phone system. I will have...
View ArticleLive answering
Hello, I'm currently on version 19.49.5200.0 I have a project to set up all the executives in my company with live answering, meaning that their line will bounce to the next person until someone live...
View ArticleTag Connect Client with Voice VLAN
Hello everyone! I would like to get some "Best Practice" advice when it comes to setting up the Mitel Connect client on Windows 10. Usually, when a physical phone is present, it's daisy chained and...
View ArticleWhat version of ShoreTel Connect Director is build 21.84.5543.0
Hello all, We are trying to figure out what version of director we are using to make sure it isn't 14.2. I believe this build, 21.84.5543.0, is newer than 14.2, but I can't find any documentation. Is...
View ArticleSome users unable to dial local numbers
I'm relatively new to ShoreTel system I have a few users that are unable to dial a local number and from what I can dell on director both accounts are set up the same. Anyone know what could be causing...
View ArticleAutoMatic handover not working
Hi Chaps, I hope you are all well. I have an issue where on my Iphone i have the "Automotic Handover" selected but this simply does not work. If the wifi signal dereases or if i disconnect the wifi the...
View ArticleTag Connect Client with Voice VLAN
Hello everyone! I would like to get some "Best Practice" advice when it comes to setting up the Mitel Connect client on Windows 10. Usually, when a physical phone is present, it's daisy chained and...
View ArticleAD Import tool
I have the application installed along with the licensing server. I'm looking to update our LDAP with our users DIDs, I know its typically used to update ShoreTel directory from AD but I'm looking to...
View ArticlevMini Demo Kit
I'm looking for the custom wav files for our demo kit. My boss wanted ECC deleted off the demo kit never to be used again. Well guess what now he wants it back. I have it all back except for the custom...
View ArticleShoreTel Web Service SDK - I need Help
Hi, Hopefully this is the right place to post this. My apologies in advance if it isn't. I've been tasked with the integration of our ShoreTel system with our custom company CRM. The goal is ultimately...
View ArticleAuto logout agents end of business day
Is it possible to have agents logged out of the ECC automaically if they forgot to logout themselves ? For example in the evening at 7 pm or something ? Thanks in advance
View ArticleClik here to view.
ShoreTel 14.2 -- CDR question
Hello! Hoping someone can shed some light. I've been asked to pull some CDR data for a user. I typically use a combination of Trunk Activity Detail Reports and User Activity Detail Reports to then dig...
View Article