Not able to make 800/877/844 calls

I've got strange issue, Users are experiencing issue with making calls out via 1-877 or 1-844 numbers….i’ve looked on shoretel director and don’t see anything down..

I have attached pic of status of softswitch and server and they are are both in service, though I notice the softswitch has no ip phones, sip trunks or sip proxy connections...