So we have gotten several reports that users are not able to call us. Some times the call connects, some times it just rings and rings.
I have tracked the issue down to the following:
It seems when ever PRI 1 is in use for an outgoing call, no incoming calls can complete. I happened to test calling in today, while trying to fix our work groups, and could not get the call to connect.I looked and it looked like PRI 1 was in use ( VBTrunk Screenshot ), it just rang and rang, finally I got a dial tone, and hung up. VBTrunk showed nothing as an incoming call. I had a coworker test same result.
Any ideas as to why this occurs?
Again, I am still new to using Shoretel, and I may have some of my terminology wrong so please pardon my mistakes, and feel free to correct me.
I have tracked the issue down to the following:
It seems when ever PRI 1 is in use for an outgoing call, no incoming calls can complete. I happened to test calling in today, while trying to fix our work groups, and could not get the call to connect.I looked and it looked like PRI 1 was in use ( VBTrunk Screenshot ), it just rang and rang, finally I got a dial tone, and hung up. VBTrunk showed nothing as an incoming call. I had a coworker test same result.
Any ideas as to why this occurs?
Again, I am still new to using Shoretel, and I may have some of my terminology wrong so please pardon my mistakes, and feel free to correct me.