we are moving customer to connect. we have a MSI installer package ready to push out to all the client machines 300+ computers. the question is there a way to populate the servername in the installer package so we dont have to on each instance of connect client? this is across 5 sites all with DVS servers. So we would have to create 5 installer packages, Mitel TAC says there is no way but there has to be.
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Connect Client MSI
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Windows updates for our server
HI,
Where can I find information regarding windows updates for our Windows Server 2008 R2 or to what date we can patch it. We are on 14.2 Build 19.46.7601.0
Where can I find information regarding windows updates for our Windows Server 2008 R2 or to what date we can patch it. We are on 14.2 Build 19.46.7601.0
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Softphone and Bridged Call Appearance
Hello-
We have some teams who make extensive use of BCA settings via buttons on their hard phones. By using the different buttons they can have an outbound caller ID for whichever internal division they're calling on behalf of. This works great and we're really happy with it.
We want to try moving some users to softphone-only implementations (using Communicator) but can't figure out how to replicate the BCA capabilities of a hard phone.
It's possible to add what looks like BCA to a custom toolbar with identical settings as a physical button assignment, but when the item appears in the toolbar pressing it doesn't do anything. Communicator shows that you pressed the button, but doesn't do anything further.
Any ideas for how to get this functionality in the softphone?
Thank you.
We have some teams who make extensive use of BCA settings via buttons on their hard phones. By using the different buttons they can have an outbound caller ID for whichever internal division they're calling on behalf of. This works great and we're really happy with it.
We want to try moving some users to softphone-only implementations (using Communicator) but can't figure out how to replicate the BCA capabilities of a hard phone.
It's possible to add what looks like BCA to a custom toolbar with identical settings as a physical button assignment, but when the item appears in the toolbar pressing it doesn't do anything. Communicator shows that you pressed the button, but doesn't do anything further.
Any ideas for how to get this functionality in the softphone?
Thank you.
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Need help pulling SQL queries from the server into Excel
I'd like to be able to pull SQL queries that I do on the server into Excel. Is this done through an ODBC connection? I've never set up an ODBC connection before. What're the steps I need to take to get this setup? Were on Shoretel 14.2
Thanks
Thanks
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Outlook Calendar Integration Unable to Remove
I have an interesting situation. A user had a system with the ShoreTel Outlook Calendar integration setup. This altered the New Appointment button at the top of the screen to say New ShoreWare Appointment. It also changed the right-click option to the same. We migrated the user to a new fresh installed system that had never had the ShoreTel client installed and the altered text moved over to the new system. There is no reference to “ShoreWare” in the registry. It’s almost like the profile is altered somehow on the server side. Does anyone have any ideas on how this can be fixed?
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Can't delete user due to BCA and can't delete BCA due to user.
Hello,
I am trying to delete a user out of our system, however I receive and errors stating that "An error has occurred: Cannot delete this extension. It is still being used as Back Up DN of Bridge Call Appearance ...". However, going to the mentioned BCA and clicking "Delete" results in the error "Unable to delete since it is currently being monitored by user ..." with the mentioned user being the same one that I am trying to delete to begin with.
How to I get out of this apparent catch 22?
Thank you,
I am trying to delete a user out of our system, however I receive and errors stating that "An error has occurred: Cannot delete this extension. It is still being used as Back Up DN of Bridge Call Appearance ...". However, going to the mentioned BCA and clicking "Delete" results in the error "Unable to delete since it is currently being monitored by user ..." with the mentioned user being the same one that I am trying to delete to begin with.
How to I get out of this apparent catch 22?
Thank you,
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SiP password can not be blank
just FYI
after upgrade to Connect and using the 'bulk edit' to change all the clients from 'phone only' to connect client. got error ' SiP password can not be blank' so i had to go to all 270 users and set a SiP password, this was very time consuming. was wondering if anyone else has had this issue when upgrading to Connect 21.90.9738.0
after upgrade to Connect and using the 'bulk edit' to change all the clients from 'phone only' to connect client. got error ' SiP password can not be blank' so i had to go to all 270 users and set a SiP password, this was very time consuming. was wondering if anyone else has had this issue when upgrading to Connect 21.90.9738.0
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'Error 1935' on WIN 2012R2
What: DVS Upgrade Failed: Error 1935, an error occurred during installation of assembly component. When: Migration from 14.2 to MiVoice Connect. Where: Windows Server 2012 R2. "Error 1935.An error occurred during the installation of assembly component {837bf1eb-d770-94eb-a01f-c8b3b9a1e18e}. HRESULT:0x80073712" while installing remote DVS server in the Windows 2012R2.
Here is Mitel TaC response:
Action Taken: >> Checked Server roles and feature. >> Advised partner the error we are getting Error code: 1935 is a Windows Environment Issue. Next Step: >> Advised we will need to re-image the Server. Or they may consult Window's Engineer and can go for their advise.
Here is my response to TaC (keep in mind these servers we're already in production)
the server issues totally made a mess of an upgrade. the servers where patched with updates to the build date of version of Connect. I don't see how this all got sideways. re imaging a production server is not acceptable. Mitel TaC will need to figure out what this issue is. contacting microsoft is NOT an easy task and really is out of the question. this is a Mitel provided server UC25.
I had spare UC30 servers with WIN2016 on them that I had to configure real quick to get customer back up and going. All of this is just an FYI the customer had a mix of server 08 and 12
all of the 08 servers upgraded without a hitch but both 12 servers had same error above. Has anyone came across this? google pointed this error to so many different things so it was not much help.
Here is Mitel TaC response:
Action Taken: >> Checked Server roles and feature. >> Advised partner the error we are getting Error code: 1935 is a Windows Environment Issue. Next Step: >> Advised we will need to re-image the Server. Or they may consult Window's Engineer and can go for their advise.
Here is my response to TaC (keep in mind these servers we're already in production)
the server issues totally made a mess of an upgrade. the servers where patched with updates to the build date of version of Connect. I don't see how this all got sideways. re imaging a production server is not acceptable. Mitel TaC will need to figure out what this issue is. contacting microsoft is NOT an easy task and really is out of the question. this is a Mitel provided server UC25.
I had spare UC30 servers with WIN2016 on them that I had to configure real quick to get customer back up and going. All of this is just an FYI the customer had a mix of server 08 and 12
all of the 08 servers upgraded without a hitch but both 12 servers had same error above. Has anyone came across this? google pointed this error to so many different things so it was not much help.
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Update list of toll free prefixes
Is there a way to update the list of toll free prefixes in ST Director? I have had issues with some numbers dialing out properly. I was able to update the local prefixes, but I cannot find anywhere to update the toll free ones. I have a user that cannot dial a 833-xxx-xxxx number. This is listed as having been added in 2017. Thanks!
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When will vmware esxi 6.7 be supported?
Assuming it's not supported now. My support vendor says it isn't, but they may be behind the times. Is there a link to currently supported VMs and a roadmap to when they'll support newer ones? ESXi 6.7 has been out a LONG time now.
Thanks!
Thanks!
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930 phone stuck at searching
have 930 phone that everytime it boots up it goes straight into searching mode
cant access menu or anything
anyway to factory default these things
i cant find anything anywhere
cant access menu or anything
anyway to factory default these things
i cant find anything anywhere
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930 Dupe
Hi All -
I need a cordless phone to integrate with my ShoreTel VOIP system. Dealer recommended the 930D for $599.99, which seems totally outrageous. Is there a reliable place outside of my dealer to purchase this phone, OR, is there another phone that would integrate well with this system? It really needs to be extension only (no voicemail needed) with the capability to place calls on hold, transfer, etc.
Thanks!
I need a cordless phone to integrate with my ShoreTel VOIP system. Dealer recommended the 930D for $599.99, which seems totally outrageous. Is there a reliable place outside of my dealer to purchase this phone, OR, is there another phone that would integrate well with this system? It really needs to be extension only (no voicemail needed) with the capability to place calls on hold, transfer, etc.
Thanks!
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Workgroup by phone instead of ext
OK... had a request to set up workgroups that would ring to specific phones (physical set) rather than the ext. So if users at site A use ext. reassignment to move to site b. we want the call to workgroup B to now ring that users ext. and when they move back to site A workgroup A would ring that users extension. Don't really think this is doable out without some crazy custom script. Only workaround I can think of is ECC groups and user would need to log out of group a and into group b when moving sites... but of course this would mean they would all need ECC license and be using communicator to login/out.....
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Shoretel Contact Center Service
Good Morning,
Having a issue on my ECC server with the service name "ShoreTel Contact Center Service" not starting. Every time I try to start it, it says it starts and then stops. Not sure what is causing this. All the other Shoretel and ShoreWare services are started. Also when checking the event log it tell me "Can't launch sprocess" that's all the info I get with a EventID 127. Any help would be greatly appreciated.
Sorry I placed this in the Wrong Thread.
Having a issue on my ECC server with the service name "ShoreTel Contact Center Service" not starting. Every time I try to start it, it says it starts and then stops. Not sure what is causing this. All the other Shoretel and ShoreWare services are started. Also when checking the event log it tell me "Can't launch sprocess" that's all the info I get with a EventID 127. Any help would be greatly appreciated.
Sorry I placed this in the Wrong Thread.
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Workgroup agent can't see calls in queue, or if the show up, can't answer them.
We have this one user who for some reason seems to be having workgroup queue issues. In their own words:
When this happens, I can remove them from the workgroup and re-add them, and they will function fine for a day or two. Then the problem comes back. It happens at least once every couple of days now. It does happen to other workgroup agents, although far less often. Some of them have worked here years and never had the issue once. They are all located in the same area, coming off the same equipment. Has anyone seen this before or have any ideas for troubleshooting this?
I’ve had this happen several times where either the queue doesn’t come up for me or if I can see the person’s name I cannot pick it up unless it starts to ring again. I have exited and completely closed out shoretel and opened it back up and its still doing the same thing.
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New to VoIP - Dropped calls
Hello everyone, I recently inherited a ShoreTel set up and I'm rather new to system administration altogether, so bear with me here.
I'm currently using Shoretel Director Small Business Edition 100 on build 19.43.7902.0.
The receptionist at this business get occasional calls dropped. The previous IT guy said it was due to the inbound calls coming from certain networks mobile devices when the towers are super busy, but I need to get to the bottom of this. The receptionist told me that the calls would sometimes drop immediately, and sometimes drop after 30-45 seconds, but there was no real trend to it unfortunately.
As of recent, she will answer the phone and the call will drop immediately. I'm assuming this is due to improper gain settings or something, but as I stated earlier, I'm pretty much a noob to VoIP! I also don't know where I can even go to edit some of this settings in Director. Fortunately, this issue isn't exactly chronic, but it's understandably upsetting the 1-2 times it happens each day because the customer things we hung up on them. I've seen the Voice Quality triangle show red a few times as well in the Diagnostic side of Director, but don't know how to get to the root of the issue by viewing that screen.
Any advice is greatly appreciated!
I'm currently using Shoretel Director Small Business Edition 100 on build 19.43.7902.0.
The receptionist at this business get occasional calls dropped. The previous IT guy said it was due to the inbound calls coming from certain networks mobile devices when the towers are super busy, but I need to get to the bottom of this. The receptionist told me that the calls would sometimes drop immediately, and sometimes drop after 30-45 seconds, but there was no real trend to it unfortunately.
As of recent, she will answer the phone and the call will drop immediately. I'm assuming this is due to improper gain settings or something, but as I stated earlier, I'm pretty much a noob to VoIP! I also don't know where I can even go to edit some of this settings in Director. Fortunately, this issue isn't exactly chronic, but it's understandably upsetting the 1-2 times it happens each day because the customer things we hung up on them. I've seen the Voice Quality triangle show red a few times as well in the Diagnostic side of Director, but don't know how to get to the root of the issue by viewing that screen.
Any advice is greatly appreciated!
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Voicemail to Outlook Delivery Issues
Hello everyone, I recently inherited a ShoreTel set up and I'm rather new to system administration altogether, so bear with me here.
I'm currently using Shoretel Director Small Business Edition 100 on build 19.43.7902.0.
I have a few users that have their account set up to forward voicemails to their Outlook when they receive an email. Originally, they would've received a WAV file and have been able to listen to it on their iPhone or something while they were away but those stopped coming through with any attachments, they would just receive a blank email.
In addition to this, there have been a few times when the emails won't deliver whatsoever to the users email. I haven't yet ruled out our spam filtering, but am curious how you would go about troubleshooting this problem?
Thanks for any advice/tips on Shoretel/VoIP!
I'm currently using Shoretel Director Small Business Edition 100 on build 19.43.7902.0.
I have a few users that have their account set up to forward voicemails to their Outlook when they receive an email. Originally, they would've received a WAV file and have been able to listen to it on their iPhone or something while they were away but those stopped coming through with any attachments, they would just receive a blank email.
In addition to this, there have been a few times when the emails won't deliver whatsoever to the users email. I haven't yet ruled out our spam filtering, but am curious how you would go about troubleshooting this problem?
Thanks for any advice/tips on Shoretel/VoIP!
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This ShoreTel server deleted !
HI All
I have a very "strange" problem with a 14.2 customer
I got the following message in D & M/servers
"This ShoreWare Server has been deleted from the Configuration database. Either this server has been deleted permanently or configuration changes are made to this server that caused this server to be deleted and added again. The Telephony Management Services on this server will be reintiailized and will remain in stand-by until the server is added again.Error=0x81010105 [2019/06/03 11:40:27.009 EST IP Address of a Switch] "
Anyone come across this before ?
The IP address of Switch relates to a site (not HQ) that has a SG50V and about 5 phones
The system is operating normally (there is also ECC (not associated with the aforementioned site)
and there is nothing in the system or application logs around that time stamp
I have a very "strange" problem with a 14.2 customer
I got the following message in D & M/servers
"This ShoreWare Server has been deleted from the Configuration database. Either this server has been deleted permanently or configuration changes are made to this server that caused this server to be deleted and added again. The Telephony Management Services on this server will be reintiailized and will remain in stand-by until the server is added again.Error=0x81010105 [2019/06/03 11:40:27.009 EST IP Address of a Switch] "
Anyone come across this before ?
The IP address of Switch relates to a site (not HQ) that has a SG50V and about 5 phones
The system is operating normally (there is also ECC (not associated with the aforementioned site)
and there is nothing in the system or application logs around that time stamp
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Sql Error - Data too long for column 'LDAPGuid' at row 1
Issue - Changing last name of user, AD object changed, updating new username in Shoretel.
When I save the user I get the follower msg:
Cannot save user : Microsoft OLE DB Provider for ODBC Drivers [MySQL][ODBC 5.1 Driver][mysqld-5.1.46sp1-enterprise-commerical-pro-log]
Data too long for column 'LDAPGuid' at row 1
Show from AD =
AD GUID: <blank>
* AD(objectGUID): /o=DOMAIN/ou=External
(FYDIBOHSOSEW)/cn=Recipients/cn=3c91e1f41224caf91aecd
When I run a PS get-user this is what the GUID is shown:
ObjectClass : user
ObjectGUID : f25852cb-4fe0-48d1-bcf5-25ae7fc018ac
I looked through Object Editor in AD and cannot find this setting anywhere.
thanks in advance.
Jeff
When I save the user I get the follower msg:
Cannot save user : Microsoft OLE DB Provider for ODBC Drivers [MySQL][ODBC 5.1 Driver][mysqld-5.1.46sp1-enterprise-commerical-pro-log]
Data too long for column 'LDAPGuid' at row 1
Show from AD =
AD GUID: <blank>
* AD(objectGUID): /o=DOMAIN/ou=External
(FYDIBOHSOSEW)/cn=Recipients/cn=3c91e1f41224caf91aecd
When I run a PS get-user this is what the GUID is shown:
ObjectClass : user
ObjectGUID : f25852cb-4fe0-48d1-bcf5-25ae7fc018ac
I looked through Object Editor in AD and cannot find this setting anywhere.
thanks in advance.
Jeff
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How to SSH into a Mitel 4 Series phone
How to SSH into a 4 Series phone
Then click on the browse button and locate your newly created PuTYgen private key. Upon loading this key you are now staged to SSH into your deviceTo SSH into a 4 series phone requires a terminal emulator like Putty, a private key for your SSH session, and the local ip of the phone you desire to SSH into
NOTE: make sure to change the file type to All Files (*.*) or the key will not show up in the folder
Puttygen 1.jpg
Puttygen 2.jpgPuttygen 3.jpg
private2.jpg
ssh 4 series session.jpg
Here is a video of the whole process. Please note this video was not created by ShoreTelForums
Then click on the browse button and locate your newly created PuTYgen private key. Upon loading this key you are now staged to SSH into your deviceTo SSH into a 4 series phone requires a terminal emulator like Putty, a private key for your SSH session, and the local ip of the phone you desire to SSH into
- Download and Install PuttyGen
- Open PuTTyGen and select Load an existing private key file. The key we need is named “hq_rsa”
NOTE: make sure to change the file type to All Files (*.*) or the key will not show up in the folder
Puttygen 1.jpg
Puttygen 2.jpgPuttygen 3.jpg
- Click open once the key is selected and then click ok to the foreign key notice
- After the key is loaded click on the Save private key and Confirm the prompt to save this key without a passphrase.
private2.jpg
- Once you have saved the key be sure to take note of the name and location of the .ppk as we will be using this key in PuTTy to secure or SSH Session
- Close PuTTYgen
- Open PuTTy and then enter the IP of your device in the Host Name (or IP address) field
- Then In the left column select the SSH Tab and open it
- This will open a drop down menu and we want to click on the AUTH
- Then click on the browse button and locate the PuTYgen private key we created
- Upon loading this key you are now staged to SSH into your device
- Clicking open will start your Session
- You should now see a Login screen
ssh 4 series session.jpg
Here is a video of the whole process. Please note this video was not created by ShoreTelForums
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