IP230 no MGC IP address

May 6, 2019, 7:03 am

≫ Next: IP230 no MGC IP address

≪ Previous: Shoreware TDI Media Driver Signature Enforcement Failure

$

0

0

Hello,

I am having an issue after an upgrade of my Mitel Connect to Build 21.90.9738.0. Suddenly all of the P230's and P115's at my satallite offices (VPN) are not able to download the config file (Shore_sev.txt) from the home office. While performing a packet capture I noticed the phones, instead of looking for the shore_sev.txt file, they were looking for shore_macaddress.txt. So, as a test, I copied the contents of shore_sev.txt and created a file called shore_thephonesmac.txt and the download worked fine. The phone was able to pull all the config data form the new file and connect to the switch. Connection works fine as well if I configure the phone with static info. Keep in mind all of this worked fine before the upgrade. (The Shoretel server was replaced with a virtual server so the OS and FTP server are all brand new) The 400 series phones work fine. Have any of you ever seen this before? Support hasnt realy turned up anything.

Dan

---

IP230 no MGC IP address

May 6, 2019, 9:41 am

≫ Next: Instant messaging not working on WiFi

≪ Previous: IP230 no MGC IP address

$

0

0

Hello,

I am having an issue after an upgrade of my Mitel Connect to Build 21.90.9738.0. Suddenly all of the P230's and P115's at my satallite offices (VPN) are not able to download the config file (Shore_sev.txt) from the home office. While performing a packet capture I noticed the phones, instead of looking for the shore_sev.txt file, they were looking for shore_macaddress.txt. So, as a test, I copied the contents of shore_sev.txt and created a file called shore_thephonesmac.txt and the download worked fine. The phone was able to pull all the config data form the new file and connect to the switch. Connection works fine as well if I configure the phone with static info. Keep in mind all of this worked fine before the upgrade. (The Shoretel server was replaced with a virtual server so the OS and FTP server are all brand new) The 400 series phones work fine. Have any of you ever seen this before? Support hasnt realy turned up anything.

Dan

Instant messaging not working on WiFi

May 7, 2019, 10:08 am

≫ Next: Random users can't play voicemails via Connect client

≪ Previous: IP230 no MGC IP address

$

0

0

I had to create a new vlan for the wireless network because main vlan was running out IPs to give. I made a new wlan and it works fine but only issue is Instant Messaging service does not connect. I can make calls while on wifi through shoretel communicator but instant message service will not connect. We use unifi wifi controller if that makes any difference. Any thoughts? Thanks.

Random users can't play voicemails via Connect client

May 7, 2019, 11:22 am

≫ Next: Block unwanted numbers

≪ Previous: Instant messaging not working on WiFi

$

0

0

Since upgrading from Connect build 21.84.5535 to 21.88.3753 I've had a number of users suddenly lose the ability to playback voicemails from the Connect client through their telephone. They get an error in the client "Operation is Invalid". They can listen to messages if they switch to playback via PC speakers. None of the following steps resolves the issue:

-Reinstall/repair of Connect client
-Have the user sign into a different PC
-Move the users phone to another voice switch
-Move the user's extension to a different phone
-Delete and recreate the users extension in Director

What does work is restarting all Mitel related services on the voicemail server (or just rebooting the server). Then the user works fine for an undetermined period of time and then the problem can return to them after a few weeks, or the problem starts happening for other users. I've also noticed that when I have a problem user, if I delete them from director and create a brand new user with a different extension and assign to the same IP phone it works fine. As soon as I change the extension back to the original one it reverts to a broken state. Is anyone else experiencing this?

Block unwanted numbers

May 8, 2019, 9:41 am

≫ Next: Intrastate Calls

≪ Previous: Random users can't play voicemails via Connect client

$

0

0

We are getting an increasing amount of ROBOT calls

Any ideas how we can block them on shore tel?

Thanks

Intrastate Calls

May 9, 2019, 11:52 am

≫ Next: Instant Messaging not working for many users.

≪ Previous: Block unwanted numbers

$

0

0

We have a site that cannot make any calls that take place in our state (605) area code, but can make out of state calls no problem. Any one have any suggestions?

Instant Messaging not working for many users.

May 10, 2019, 10:38 am

≫ Next: Is it possible to get an export that shows the users active directory user id?

≪ Previous: Intrastate Calls

$

0

0

Instant Messaging dropping in and out for a user or two has been a chronic issue for a long time now. But restarting the communicator, computer, or even the IM appliance has always resolved the problem. However, suddenly it's no longer working for nearly half the user base. The option doesn't even appear in their communicator. They're on one of the latest 14.2 builds. No really sure how to go about troubleshooting this. Clients can ping the device just fine and there aren't any apparent connectivity errors. I know you can burnflash phone switches, can you burnflash an sa100? Thanks.

Is it possible to get an export that shows the users active directory user id?

May 13, 2019, 12:18 pm

≫ Next: External Phone Number Dials Our Auto Assistant

≪ Previous: Instant Messaging not working for many users.

$

0

0

Were on Shoretel 14.2

If I have individual users selected under Administration and I click Export to Excel, the Excel file doesn't show me the users active directory user id. Is there a way to get an export with this information?

---

External Phone Number Dials Our Auto Assistant

May 16, 2019, 11:05 am

≫ Next: ShoreTel 14.2 - Configure Call Recording / Email or Save Recording

≪ Previous: Is it possible to get an export that shows the users active directory user id?

$

0

0

I just joined, hoping desperately someone maybe has an idea of what I can do to resolve my problem. It's kind of a last ditch effort, I'll admit. When you call our corporate number, you get the usual options to dial a number to do various functions. So, there is a different external number that, when called, dials into our auto assistant as well for some reason. Our receptionist tells me that people trying to reach other companies have told her they called this external number and reached our business line. This is not one of our numbers. In fact, I can't find the number referenced on any company website.

Long story short, I'm wondering if anyone knows of a way to get this to stop from within Shoretel. I know it's external, but I'm kind of grasping at straws at this point. I tried looking up what company owns the phone block of numbers and it appears to be YMax Communications, the makers of MagicJack. Unfortunately their customer service is worthless. I tried asking if they can locate the owner and ask them to change whatever setting they have directing the number to ours, but they didn't seem to understand what I was asking.

So, if anyone else has any ideas, I'd appreciate hearing them.

ShoreTel 14.2 - Configure Call Recording / Email or Save Recording

May 16, 2019, 6:28 pm

≫ Next: Scheduled Callbacks Caller ID

≪ Previous: External Phone Number Dials Our Auto Assistant

$

0

0

Hi,

I am hoping someone can assist me in configuring the recording of phone calls and emailing the .wav file to a user and/or save to a shared location.

I have had this working previously but I can't remember where to configure everything in Director, which seems convoluted at best sometimes.

There are a few things I have done;
- Handsets have the button configured to record calls.
- User has been marked to 'allow recording of own calls'.
- Mailbox for recorded calls is completed with users own mailbox at the moment.
- SMTP Service seems to be ok, it is the Server IP that Director resides and this should send on to Exchange Server (which allows anonymous relaying from this range).

The problem is that the user is not getting the email, for either recorded calls or voicemail, therefore I tend to think it is either an SMTP relay issue or some setting/configuration that I have overlooked within Director.

Once I have confidence the ShoreTel side of things is done correctly, in the meantime I will interrogate the Exchange logs to see if it is being blocked there.

Any assistance/direction would be muchly appreciated.

Cheers
Matt

Scheduled Callbacks Caller ID

May 20, 2019, 3:23 pm

≫ Next: ST100 VM switch

≪ Previous: ShoreTel 14.2 - Configure Call Recording / Email or Save Recording

$

0

0

Hi,

We currently use the ECC Scheduled Callback feature and would like to know if there is a way to change the Caller ID when the outbound call is made. Is there a way to do this?

ST100 VM switch

May 21, 2019, 7:55 am

≫ Next: What's the command to query E-mail addresses on Shoretel 14.2?

≪ Previous: Scheduled Callbacks Caller ID

$

0

0

Need to be able to run a PCAP on a ST100 virtual switch thru the D&M. but I think I need to enable logging somehow..thanks in advance.

What's the command to query E-mail addresses on Shoretel 14.2?

May 22, 2019, 3:49 am

≫ Next: Mnitoring and Diagnostics

≪ Previous: ST100 VM switch

$

0

0

What's the command to query E-mail addresses on Shoretel 14.2?

Mnitoring and Diagnostics

May 22, 2019, 6:25 pm

≫ Next: Play Pre-Recorded Message To Paging Group (Speaker Phone)?

≪ Previous: What's the command to query E-mail addresses on Shoretel 14.2?

$

0

0

My Shoreware Monitoring and Diagnostics went empty after installation of firefox13. I cant even view the stats even on IE8 that I had before. I tried to search but no luck. Any idea?

Play Pre-Recorded Message To Paging Group (Speaker Phone)?

May 23, 2019, 12:09 pm

≫ Next: Monitoring and Diagnostics

≪ Previous: Mnitoring and Diagnostics

$

0

0

We currently have paging groups set up with list of extensions to do paging over the speaker one the phones. This works fine but now we're being asked if we can configure the paging group so a pre-recorded message automatically plays when the extension for the group is dialed. I don't see a direct option in the paging group section so I was wondering how this could potentially be accomplished. Thank you in advance for your time!

---

Monitoring and Diagnostics

May 22, 2019, 6:25 pm

≫ Next: Workgroups extensions invalid from ShoreTel phones

≪ Previous: Play Pre-Recorded Message To Paging Group (Speaker Phone)?

$

0

0

My Shoreware Monitoring and Diagnostics went empty after installation of firefox13. I cant even view the stats even on IE8 that I had before. I tried to search but no luck. Any idea?

Workgroups extensions invalid from ShoreTel phones

May 29, 2019, 8:42 am

≫ Next: DTMF Tones

≪ Previous: Monitoring and Diagnostics

$

0

0

TL;DR which ShoreTel logs files should I check to find out why workgroup extensions became "invalid".

When dialing a workgroup directly via extension number from an internal phone users were met with the error "invalid extension" as if they were trying to dial it from an auto attendant menu or something. You could call in to workgroups just fine from the outside via DID, AA menus routed to workgroups just fine, but you couldn't dial them directly via extension number. Restarted the workgroup server service and this did not resolve this issue. Rebooted the server and it started working again. No errors or warning in event viewer appear when or new the time the problem started.

DTMF Tones

May 29, 2019, 11:12 am

≫ Next: One Location Not Updating Log Files

≪ Previous: Workgroups extensions invalid from ShoreTel phones

$

0

0

So we just installed a QSC DSP system in our boardroom. It is connected to our Shoretel system via a POTS line. When we go to dial any kind of "bridge" (i.e. Webex) we have problems when entering the meeting number. You can enter the number on the QSC panel but the numbers aren't translating properly to Webex. The installer that installed the QSC system said that there is an issue with either the DTMF tone duration or the level. Can anyone point me to where I can make these changes? Or can anyone tell me what else might be going wrong?

One Location Not Updating Log Files

May 29, 2019, 11:19 am

≫ Next: ECC competibility with Connect, and upgrade path

≪ Previous: DTMF Tones

$

0

0

We use the log files to extract call information into our reporting system. For the last several days our Miami location, trunk group 30, is not hitting the log files. This happened out of the blue. Our network staff rebooted the main server but that did not resolve the problem. i It seems there must be something at the Miami location preventing calls to be written to the log file.

Any suggestions on how to resolve this issue would be appreciated.

ECC competibility with Connect, and upgrade path

May 31, 2019, 2:50 pm

≫ Next: Connect Client MSI

≪ Previous: One Location Not Updating Log Files

$

0

0

I have a system that is running 14.2 BUILD 19.49.5200.0 and ECC CONTACT CENTER 9 GA18 ECC 506.8.2100.0
I need to take this system to Connect 21.87.9727.0. So my first question do I have to update ECC and if so to which version.

Than I will be updating the System to R1807-SP1 21.90.9738.0, SECOND QUESTION which ECC version I need to upgrade to.

Or give me scenarios when updating 14.2 BUILD 19.49.5200.0 to CONNECT 21.87.9727.0 with having ECC 506.8.2100.0 runnig on.

Thank you!