Is there a better way to view the achieved chat logs example of how they look in notepad directly below. This is very silly why have a transcript of something that's basically unreadable to supervisors? I want the supervisors to be able to pull chat logs from weeks back and easily read them when needed. I've highlighted the actual messages between the agent and customer in blue to help you understand just how hard it is to read without.
{"version":1,"gmt-start-time":"2016/04/25 18:47:22","start-time":"2016/04/25 14:47:22","end-time":"2016/04/25 14:47:22","call-profiles":{"ANI":"10.122.1.79","Priority":"0","Ser vice":"12","Customer Name":"Cathy","Session ID":"10.103.3.15:49199:11","SW CALL GUID":"20000000-0000-2313-97c8-001E0BE8728A","DNIS Name":"https:/3/ECCChat/chat.html"},"queue-data":[{"timestamp":"2016/04/25 14:47:19","type":2,"id":12},{"timestamp":"2016/04/25 14:47:19","type":28,"id":12},{"timestamp":"2016/04/25 14:47:19","type":6,"id":32},{"timestamp":"2016/04/25 14:47:19","type":6,"id":58}],"transcript":[{"type":0,"time":"2016/04/25 14:47:22","name":"System","user-type":0,"access-level":1,"message":"Thank you for contacting Benefit Services. Please wait for a representative to respond."},{"type":0,"time":"2016/04/25 14:47:22","name":"System","user-type":0,"access-level":1,"message":"Thank you for contacting Benefit Services.\r\nOur live chat service is currently unavailable. Please try again later, or send an email by clicking this link: customerserviceform.aspx "},{"type":0,"time":"2016/04/25 14:47:22","name":"","user-type":1,"access-level":1,"message":"Cathy disconnected."}]}
The chat emailed to the customer is easily read and is in this format below.
Chat Transcript
Service Requested: Chat
2016/04/25 19:41:13 GMT
2016/04/25 15:41:13 local
2016/04/25 15:41:13 Agent: Agent connected.
2016/04/25 15:41:20 Bob: This is a test please post a template message.
2016/04/25 15:41:22 Agent: Thank you for contacting company name. How may I help you?
2016/04/25 15:41:25 Agent disconnected.
Is there any ways to get the achieved files to read out like above?