We just implemented a new shoretel system running Shoretel 15 connect with 10 485G phones and 10 BB424 button mapping phone. Each BB424 have programmed to monitor all 10 phones. So if anyone on a phone call the light will blink all the other phone.
This is random and we need to troubleshoot the root cause of this. Is it a phone issues firmware issues is it a bug on the new phone? We noticed the following issues:
1. A user hit the speed dial that is programmed onto the BB424 to dial a internal user. There is a dead silence and then 10 sec later it ring to the user. (Phone are in the same location)
2. We have a workgroup that have 3 users on it. When a call come in and a user picked up the phone that user light will be on the call. But the light doesn't instantly transfer to the other 2 users until 5 sec later. (So there is a delay there)
3. The phone itself sometime lag. Example when a user hit a speed dial on the BB424 it doesn't do anything until like 5 sec later then it'll dial out.
So either the 485G or the BB424 have issues. There is a lag somewhere and it doesn't response instantly sometime. I just feel this latest phone have so much issues. I have deployed 50 IP230 phones with no lag or delay issues. But other time it does. So it is hard to troubleshoot this. I have put in a ticket with shoretel but hopefully someone here have the same problem and guide me to the right direction.
Thanks
This is random and we need to troubleshoot the root cause of this. Is it a phone issues firmware issues is it a bug on the new phone? We noticed the following issues:
1. A user hit the speed dial that is programmed onto the BB424 to dial a internal user. There is a dead silence and then 10 sec later it ring to the user. (Phone are in the same location)
2. We have a workgroup that have 3 users on it. When a call come in and a user picked up the phone that user light will be on the call. But the light doesn't instantly transfer to the other 2 users until 5 sec later. (So there is a delay there)
3. The phone itself sometime lag. Example when a user hit a speed dial on the BB424 it doesn't do anything until like 5 sec later then it'll dial out.
So either the 485G or the BB424 have issues. There is a lag somewhere and it doesn't response instantly sometime. I just feel this latest phone have so much issues. I have deployed 50 IP230 phones with no lag or delay issues. But other time it does. So it is hard to troubleshoot this. I have put in a ticket with shoretel but hopefully someone here have the same problem and guide me to the right direction.
Thanks