Missing Columns in Communicator
I have an odd problem. After a power outage, I have a user who can no longer see Call State and Duration when they hover over an active call in Communicator. Other people in the same office can see...
View ArticleTen digit dialing on ShoreTel/Mitel
I did quite a bit of searching and didn't see anyone posting about this. It doesn't appear that Mitel is addressing the fact that we'll have to manually dial (unless we understand it wrong) the local...
View ArticleShoreTel/Mitel vswitch issue
Hi, I've had our phone support and Mitel on the case with this and they're suggesting upgrading our Director which I can't see being the problem, they are suggesting issues between Voicemail and TAPI...
View ArticleDigium D40 on Shoretel
Recently switched from Digium Switchvox system to Shoretel/Mitel and have some leftover phones. I have been successful in getting the phones setup to make and receive calls, however, there is an issue...
View ArticleAfter switch upgrade need help with where to connect cables
After replacing switches, need to know how shoretel devices need to be plugged in to LAN. Didn't document connections well, lost connection to system. Have shoregear 120/24, 2x shoregear 220T1 and a...
View ArticleCisco Option 156 VLAN Issues
We have a Cisco router at each site running this config. Vlan2 was working fine with the phones, but ever since we switched to Cisco switches the phones are stuck on vlan1. Here is router config: ip...
View ArticleFreePBX T.38 Fax server over SIP tie-line with SIP trunking from telco
I have spent the last two weeks getting a new FreePBX/Asterisk server configured and working with our Mitel Connect Build:22.13.4800.0 system. Everything is working beautiful, minus fax server...
View ArticleWorkgroups and Auto-Attendant fail after server reboot
Hi We have shoretel build 19.46.1802.0 running on a Windows 2008 server - VM on Vmware Yesterday, we cut over to a new Cisco Core switch, so we had a brief internet outage, but phone service appeared...
View ArticleCall forwarding goes straight to VM
Let me start with the obligatory "I'm new to Mitel Connect". I'm sure this is something incredibly simple. I have an organization that is having a problem with call forwarding. When they manually...
View ArticleCHM Logs
Hello, We are having trouble with a user who is constantly putting their phone 'Out of Office' when they shouldn't. We are trying to keep a history of this, as management is starting to complain. I've...
View ArticleForwarded Google Voice calls to AA which don't answer
Good day, We've setup a Google Voice (GV) number for texting so we don't have to use an employees personal device. That GV number is mapped to a telephone number (TN) that is verified by Google. To...
View ArticleMitel Connect and Log4j?
I haven't found anything from Mitel directly yet announcing if Mitel Connect is affected by the Log4Shell vulnerability ( CVE-2021-44228 ). We're running connect on prem and also Edge gateway. We have...
View ArticleUsed phones and
We've replaced our companywide phone system and have a lot of used 230, 230g, 480g, Mitel 6920 phones, as well as several sg50v, SGt1k, SG90V, SG30, etc. phone switches. I'm wondering if there are any...
View ArticleMitel Director - VM Information
I'm trying to see if it's possible to export voicemail information out of Director. The data I'm looking for is from Status and Maintenance > Voicemail and all the information pertaining to the...
View ArticleHow can we notify users that they forgot to "End Wrap Up"
Operators extend wrap up and then forget to "End Wrap Up" after writing up a file. Some remain on wrap for long periods. Is there a way to notify users after 5 or 10 minutes that they are still on...
View ArticleMigrating or Configuration Discovery
For anyone looking for a way to extract call flow configuration from the ShoreTel Config database into MS Visio to support migration or discovery efforts we have a solution at:...
View ArticlePRI Trace CC->L3->L2->L2D Clarification
I did find Lance's post on PRI trace and disconnect cause codes where I see the following: NOTE: At the beginning of each call segment is information indicating the direction the PRI messages are being...
View ArticleSIP registration fails on a Mitel 485G
We have Shoretel 480Gs and they work fine. Have gotten Mitel 485G and don't know how to get them to work with Shoretel 14.2. When we plug them in, they get the IP address and the other DHCP settings...
View ArticleMitel ST100DA dropping DCHNNL
have an ST100DA with a PRI delivered ViA Adtran 900. about twice a day DCHNNL goes down and rebooting the phone switch brings it back up and in the logs i see this error. Switch Wichita Falls ST100:...
View ArticleExterna Assingment - Remote caller #
I have a user that gets the OFFICE number when using external assignment instead of the caller's CID. All other users get the correct number. Is this a setting somewhere im missing?
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