SSL Connection failed
I’m running version 14.2 using a VPN concentrator for a remote worker. phone boots up, gets VPN login screen, and we can login. phone finds FTP server and contacts FTP Server, downloads a few files and...
View ArticleSoft phone license assignment via SQL
Hi all, Sometimes I use SQL to assign a soft phone license to a few users. Does anyone have a script to assign the license to 60 users at once ? thanks in advance
View ArticleAnonymous phones not listed for assignment
Good morning, when I login to the Director to assign an anonymous phone to a user, the MAC address isn't listed. Can you tell me what the issue may be? thanks so much Andrew
View ArticleInbound Caller ID Issues
As I am having issues opening cases with Mitel at the moment after their change last week... I'll try here in the meantime. I have a customer who sometimes sees only the main number (BTN) of whatever...
View ArticleprintSysInfo - tMon and WD Reboots
I've been looking into an issue remotely today and am unsure what's going on. The user is reporting the phone will randomly say no service. I am pinging the phone and a PC plugged into the second port...
View ArticleMitel Connect - Robotic Voice Issues - Please Help
Greetings, We are having softphone call quality issues (Desk Phones work perfectly fine). Every so often a user makes/receives a call (doesn't matter which) and when the user talks they sound like a...
View ArticleShoretel Communicator Monitor Extensions
Hello, I'm trying to figure out how to add more extensions to our reception desks. I've added a couple of work groups that I want to have on the bar I've circled in blue. Thank you! shoretel...
View ArticleNewbie Switch IP address change
Hi, I just inherited a company that has a ShoreTel system. They have two geographical sites connected via fiber. each site has its own IP subnet. The server is at site A and its IP address will not be...
View ArticleDisable 802.1X via Customsettings.ini
Hi all, We are implementing Cisco ISE and want to disable 802.1X on our Shoretel Phones ( IP485G, IP480, IP655, IP210 ). Is there a way to do this via the Customsettings.ini ? Using Shoretel 14.2 I...
View ArticleSoftphone issues - outgoing calls disabled, incoming calls go straight to...
Good morning. Two of our Softphone users are experiencing issues in which they're not able to make calls and all inbound calls go straight to their voicemail. We are relatively new Softphone user org...
View ArticleShoregear Switches Disconnect from Network
I have a site that has a ShoreTel T1k, SG90 and SG90V. Last year the SG90 periodically will disconnect from the network. When it is down I cannot ping or telnet into it. If I disconnect the network...
View ArticleMitel Connect Application - Monitored Extensions
Hello everyone, With the ShoreTel Connect app, monitored extensions would show caller ID in the app. The new Mitel Connect app doesn't show caller ID for monitored extensions. Is there any way to get...
View ArticleCalls Automatically Routed to Local Auto-Attendant at DVS
All, new here. Hoping that someone can help... I am working on an older system, Build 19.47.9000.0. I did not set this up, and am inheriting it as admin. 2 Sites, Headquarters and DVS (branch site)....
View ArticleToll free number in Shoretel
The toll free number was set in Shoretel SIP per Sprint. Where do I find this toll free number so I set up to do forwarding to my internal phone?
View ArticleSimple analog phone system for hotel
I have a hotel with 200 rooms owner has analog phones in each room. I want to assign all 200 phones to an analog extension so they can call the front desk. I need about 4-8 analog lines available so...
View ArticleHow to ring an OSE (off system extension) in a Hunt Group?
How to ring an OSE (off system extension) in a Hunt Group? Customer has a 3rd party 911 dispatch system that we have setup SIP Tie Trunks too. Extension to Extension calls work fine. Setup 2 users...
View ArticleECC Email using Gmail
HI All I am just setting up our in-house ECC Builf 508.10.3320.0 Connect Release 22.11.9300.0 I have Voice working o.k. in basic form (I cant Get GCCS to actually open on any machine except 1 (I have a...
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