LLDP for E911
Is anyone out there using LLDP to deliver location info for E911? From the ShoreTel 14.2 PIG it is briefly mentioned but there is no detail anywhere else. I called TAC and talked to with a tier 2 guy,...
View ArticleWallpaper on 485G. Normal!
Is this normal on a 485G? We have 480's so I decided to look at the 485G models. But when I got it there are these lines going across the wallpaper. Is this normal? Anyway to remove them? Going into...
View ArticleSIP, Inbound Fax, and ShoreTel
I recently upgraded from PRI/T1's to SIP on my ShoreTel phone system. I put an Ingate SIParator in front of the ShoreTel system, and the majority of the functionality works as intended. The last thing...
View ArticleOutbound calls to cellphones come up as unknown
We did have caller ID problems with our carrier which have been resolved for landlines. I was wondering if anyone has found a way to keep our outbound number and or business name when calling...
View ArticleReorder Tone – When dialing a toll free number
When dialing a toll free number (For example any 1-800-XXX-XXXX), reorder tone message is displayed on the ShoreTel phone. This happens only to some specific lines which have “Allow Enhanced Mobility...
View ArticleSetting Up Option 156 For ShoreTel Phones
All though most people may know how to set this up I wanted to post this for those that may not know how. Option 156 is a DHCP option that is responsible for handing out critical information to phones...
View ArticleMalware on VPN Concentrator?
I got 2 Shoretel VPN concentrators I bought off ebay for around $150 each. Got the unit, cleared to factory defaults and programmed everything up. Both concentrators work fine... The next day, I'll...
View ArticleFactory default SG 40/8 reboot loop
I purchased a used SG 40/8 and went to configure the settings through serial cable on putty. I connect to the device and get an endless boot loop where there isn't enough time to set any settings. I...
View ArticleShoreTel Server backup
I am trying to find automated backup solution for ShoreTel server. Does anybody successfully applied auto backup script to do backu of the shoretel server on scheduled basis?
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How To Manually Edit A Switch Due To Being Bricked
From the console when the switch is booting you will see a prompt to hit any key to break the autoload... i would break the load. You should now see a => Then type printenv and a screen like the...
View ArticleCan't log in to connect client
"Either your username, password, or server didn't match. Please try again." is the message that I am greeted with. It's a remote site computer. Doesn't say server is unreachable, no issues with pings...
View ArticleNewbie needing asist with looping phone
Hello out there hope someone can help me. Been off work four days and now my 930D does not work, this phone was performing a bit strangely before I left but I cannot provide any details. This phone is...
View ArticleShoreTel Communicator missing Directory tab.
Hey folks! I'm new to Shoretel, there's still lots I don't know so bonk me over the head if I've overlooked something obvious! Environment:Shortel Director Build 18.23.2412.0, Shoretel Communicator...
View ArticleRemote Site Requirements and advice
I am surprised this hasn't been asked before, perhaps it is too basic. But what equipment is required to setup a remote site. Here is what I am working with, we have a remote office in the midwest with...
View Articlechanging VOIP service provider
I just inherited administration of this phone system. Im running Director version 14.2 and i am planning on changing my service provider. Any one have a walk through of all the things i have to change...
View ArticleConnecting ShoreTel Directory to a Polycom Trio 8800 Conference Phone
For the past 6 years our company has used the ShoreTel IP 655 Conference phone and it simply is not meeting our requirements as our company grows and meeting get larger. Since ShoreTel does not offer a...
View ArticleAmplified phones or Captioned Phones
Looking for a recommendation for an amplified or captioned phones. Is it safe to assume that this will be an analog line?
View ArticleImport contacts into Directory tab for multiple users
Hi there, Is there a way to easily import a bunch of contacts (in .CSV or PST) into each users' Shoretel Communicator easily? Currently, I've got about 100,000 contacts in Outlook and Shoretel syncs...
View ArticleEvent ID info
Anyone know the Event ID that is created when a call is on hold more than 15 minutes? Thanks in advance
View ArticleECC Upgrade Version 8 to 9
I am preparing to upgrade from ECC version 8 to ECC version 9. In doing so we will need to upgrade the Agent and Supervisor Clients. When we upgrade the application on the client computers will our...
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