Analog Out Bound Faxes - T38
Can the a ShoreTel switch receive a T38 SIP RTP stream, process it and send it out an along trunk? In otherwords can I have our fax server that support t38 connect to the switch and use it as a T38...
View ArticleNew DVS installation and I cant use it to control communicator
Before I start, 14.2 Build 19.44.2503 New DVS installation Communicator cannot use the IP address to connect to DVS I just brought up a new DVS, everything works great except I cannot connect to it...
View ArticleShoreGear 40/8 vs 50
Does a shoretel 40/8 support T38 for TRUNKING If not what about a ShoreGear 50?
View ArticlePolycom IP330 line gets unregistered
On ShoreTel 13 we have polycom phones few of them goes offline automatically and we have to reregister by setting them to any ip phone and then to the SIPID. there are two SIP proxy switches pointing...
View ArticleUsing Call Profile variable to transfer to service?
We have highly complex routing during the day, and I'd like to eliminate dozens of complex scripts by using a database dip to return a destination. That is, I run a query against a database, and the...
View ArticleSearching for References to AutoAttendants and Workgroups
I'm trying to do some cleanup on a system that's been in production for quite a while, and I'm thinking there are several workgroups and Auto-attendant menu's that are no longer utilized *at all*. I'm...
View ArticleForwarding a workgroup user's calls
We are running ShoreTel Director small business edition build 19.44.4300.0. We have a workgroup used by 4 - 5 help desk members.They log into the workgroup when they are doing help desk support, and...
View ArticleDVS restart & Diagnostic Monitoring tools
I have two sites at one site I have a HQ server + DVS and at another site i have a DR DVS. Today i restarted my DR DVS at the other site and when i did this the diagnostic & monitoring tool showed...
View ArticleSG30 Config changes...
Rookie here, so go easy. I consoled into my SG30 and setup all the IP settings. When I go plug the switch into the network, the server IP changes. It's like it won't stay at what I configured it at. I...
View ArticleWindows10 Support
Does anyone know when ShoreTel will officially support Windows 10 on client PCs?
View ArticleAnyone running Connect yet?
Would like to see who all has had the opportunity to work on the new Connect platform whether in a Lab environment or in Productions.
View ArticleConnecting ST50A to Existing Analog / POTS Line
We have Shoretel ST50A and ST100A voice switches across our district and running ShoreTel Director build: 21.74.5032.0. We are wanting to connect our ShoreTel switches to an existing analog fax line...
View ArticleShoretel - Incoming call delay issues from Huntgroup to Users
All incoming call are having issues with connecting to a user instantly. Let me explain: Let me explain. End User call into the main number, the AutoAttendant pick it up and it roll over to a huntgroup...
View ArticleECC Web Chat Achieve
Is there a better way to view the achieved chat logs example of how they look in notepad directly below. This is very silly why have a transcript of something that's basically unreadable to...
View ArticleOne way audio when forwarding to a cell phone
The issue occurs infrequently. Two users so far. The ShoreTel user on the cell phone has audio, but the individual they are calling is unable to hear anything. Local and long distance. ShoreTel 14.2...
View ArticleRemote party pickup ID when calling hunt group internally
Hi, first time poster but hopefully this is something that can be cleared up as possible or not possible. We have an IP420 setup on a customer site as a reception / lobby phone, its set with a delayed...
View ArticleEdge GW Appliance
Has anyone successfully configured one and have it working? I'm just curious what you did to get it working? What did you use for the FQDN for the Connect Client? I'm guessing when using the Connect...
View ArticlePaging Group and Dialing
Good Afternoon, We have ShoreTel 480's. When a paging group is used and a person is making a call, it cuts off whatever the person is dialing and the user needs to hangup, re-establish an outside line...
View Article2008 R2 to 2012 R2 Upgrade
We currently have a functional Windows 2008 R2 that we want to upgrade to Windows 2012 R2 Datacenter. Our Shoretel build is: 19.45.1602.0 Is this just as easy as popping in the windows iso and doing an...
View ArticleShoreware director issues Version 12.3
Just installed a new shoretel server running 12.3 When I go to the auto attendant screen to change an auto attendant menu the system locks up. I then have to kill the process in task manager. I think...
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