Quantcast
Channel: ShoreTel Forums - ShoreTel Forums
Viewing all 1780 articles
Browse latest View live
↧

Moving some phones to a new physical site, question about 911

August 3, 2020, 11:48 am
$
0
0
Hello all,

We are opening a small new branch office with about 10 people. To get them phone service, we were going to have a site to site VPN (both sites use the same ISP with ping times under 30ms) and let the phones connect to the Shoretel server at our main location and use the PRI at this location as well. Shoretel version is Build 21.80.7833.0

How would this work with 911 though? If a caller at the new location dials 911, how can I have 911 see the correct address where they are?

Would I be better of putting a voice switch in this new office and getting an analog line for 911?

Thanks for any guidance you can offer!
↧
Search

Data access to Shoretel/Mitel Mobility Router report

August 5, 2020, 4:20 am
$
0
0
Hi All, We're looking for a way to access the data held within the Mobility webinterface, such as call volumes, talk time etc.

We can export the data manually to a file, but there appears to be no ability to schedule this process. We would like access to the underlying data directly.

Has anyone done something similar, or have you accessed the data directly and can provide assistance?
↧
↧

User changed mobile phone, now having issues receiving calls forwarded to mobile.

August 6, 2020, 9:15 am
$
0
0
Entire office is working remotely since March because of COVID.
Everyone is forwarding calls to mobile devices (Soft Phone not an option unfortunately)
Have occasionally had random intermittent issues with calls not forwarding to mobile, but usually resolve themselves quickly and do not persist.

Now I have a user that was working fine previously but then they changed cell phones and are now having persistent issues with calls not forwarding to mobile.
Using same number - just moved sim card to new phone.
New phone is Motorola Moto G Stylus
Provider is T-Mobile

We've tried about everything we would normally do to fix and it has not been fixed.
Uninstalled/re-installed communicator and contact center agent software
Rebooted main appliance.
Swapped physical ShoreTel phone (Model IP 480)

Is there anything else we should be checking?
Could it have something to do with the new cell phone being used? (I feel this is the most likely culprit, but don't know what to do about it)

Any insight anyone can provide would be helpful.
Thank you!!

-Roger
↧

vPhone Switch install- eth0 down, "stcli" unknown

August 11, 2020, 5:00 am
$
0
0
Hi all, I'm installing a vPhone switch in esxi 6.7, after going through the install process, I can log in with admin and root, and the usual password (which tells me that something worked), but stcli is unknown, eth0 is down, and also doesn't show that it has an IP Address (I gave it a static one).
I can force eth0 up, but then it just has an ipv6 address.

I have tried like 20 different things- changing the VMWare compatibility, the CentOS version, different ISOs, giving it more CPU/Storage, different IP...
TAC is moving slowly on it, luckily we have a couple of weeks until going live, but it's 300+ phones and we'd like to get them up and running/users assigned, etc...

I had a customer recently have the same symptoms, turns out the ISO was corrupt... but like I said, I have tried multiple ISOs.

Anybody else seen this?
↧

Oaisys talkument software

August 12, 2020, 12:35 am
$
0
0
I got an oaisys talkument which we use with a PRI tap board to record calls.

The hard drive crashed and I need a copy of the software to reformat the hard drive.

I got a valid lock code, so I’m not trying to pirate anything.

whenever I call Oaisys they either don’t pick up or want to be a dick because my support ran out.

not asking for tech support, but rather the software to reinstall what I paid for a few years ago.

all everyone wants to do these days is try to up sell us on something new.

I would gladly pay if someone can get me a copy.
↧
↧

SIParator: Contact Field

August 12, 2020, 11:21 am
$
0
0
I've got inbound calls working, but not outbound. How do you change the contact field? I can't find it in the SIParator UI.

Thanks.
↧

14.2 IP4xx Phones

September 1, 2020, 1:12 am
$
0
0
Hi all,
I feel like I'm missing something normal here, and now that I have started getting more used to Connect, I'm forgetting (or at least confusing) things that are 14.2 specific...

I have a customer with 4 IP480g phones, none of them will get an IP Address from DHCP (Problem 1), so I got the customer to configure them statically, to at least see if the problem is with DHCP...
He gave it:
IP Address/Subnet Mask
Gateway
DNS Server
Enabled VLAN Tagging and the VLAN ID
Config Server (IP Address)

and that is all- the phone then did try to register with the site's SIP Proxy, but was not successful.
I did a packet trace on the SIP Proxy Switch, the 2 did communicate, albeit over TLS (TCP port 5061) they said hello, the switch asked for the certificate and the phone ultimately responded with a Fatal Alert: unknown CA.

TLS is disabled in Director.

My question is, does 14.2 even use certificates?

The strange thing is that he does have 1 IP480g that is working, and it also got DHCP fine... the new phones that he got have the same firmware as that existing on that is working.

PS- while we're at it, can anybody think of why DHCP wouldn't be working? An IP230 plugged into the same cable gets DHCP just fine.
↧

Connect Client Appears off Screen after a while

September 1, 2020, 3:51 pm
$
0
0
I have a user that uses the connect client on one monitor. She will use it throughout the day and then all of a sudden, it won't appear on her desktop, like it's minimized or something. The connect client Icon still appears in the taskbar below, like it's open, but when you click on it to use it, it appears like it is popping up and open off the screen. So you can't click or interact with it because it is off screen. The user then has to close out of the mitel client from the hidden icon section, then reopen the application. Once she does that, then the application works like normal.

Does anyone know why her connect client program would just appear off screen, with no way to get to it? I tried to research this problem, but couldn't find a similar ticket that has been opened.

Thank you!
↧
Search

Route point trying to take voice mail, even though mailbox disabled fwd'd

September 4, 2020, 10:25 am
$
0
0
Hello everyone, I came up on a strange issue I have not seen before.

In our office, we share space with our sister company and they have their main trunk incoming destination set as a route point to make off-site cell phone forwarding faster for callers. They often are not in the office and forward to cell phones. When they are on site, the route point is set to always forward to the admin desk and her phone is set to take a VM after 3 rings if not answered.

This has worked fine for a couple years now, until today. I found that when I tried calling the main line (and also if I just dialed the route point from any shoretel phone) that it does a ringback to the admin desk phone but after 3 rings, instead of taking a message on her extension's mailbox, the route point picks up and says "No messaged may be taken for this mailbox, thanks for calling."

I cannot figure out why this happens. In the past the desk admin phone would forward to it's own VM mailbox, not the route point.

Am I missing something here? I feel a bit silly as I should know this, but it's been a long week so I appreciate any help or advice you may have.

Thanks in advance,

Sean Z.
↧
↧

No messages may be taken for this mailbox - Hunt Groups - Not the usual

September 10, 2020, 11:32 am
$
0
0
Here's a good one. Latest Build:22.11.9300.0. I have several hunt groups that if nobody answers a call, that call goes to an extension with a voice mail box. No big deal, right? However, the VM system replies "no messages may be taken for this mailbox." Event though the mail box is perfectly fine. It exists, it's empty, it's allowed to take messages, Etc.. I can call the extension directly and the VM system works great. After some extensive troubleshooting, this appears to be specific to hunt groups going to an extension with voice mail after no answer. Auto Attendants to the extension works great, and is what i'm using as a workaround, i.e: Hunt group > Auto Attendant with blank wav file > Extension with VM. This seems to be after going to build 22.11.9300. Do any of you folks have this issue? It's definitely one to ponder over. Thanks for your time.
↧

Allow Caller ID override for Route Points

September 10, 2020, 11:44 am
$
0
0
Sometimes incoming callers end up at route points that call the outside world. More often than not, the outgoing call is denied as the caller id is a number our phone company denies for reasons. Mitel is simply respecting the originating Caller ID and passing it down the line. It would be nice to have a setting in the route point to specify a different outbound caller ID similar to what Cisco can do. This would be so much better than fiddling with trunks or ANI Replacements.
↧

Allow Auto Attendant state changes manually like user can do with their phones.

September 10, 2020, 11:50 am
$
0
0
Right now AAs rely on schedules to define the state they are in. Let an authorized user log in to the VM system and change the state of an AA manually.
↧

AV to HDMI

September 14, 2020, 1:32 am
$
0
0
How to convert AV format to HDMI? Any recommendations, please.
↧
↧

Uploading new wildcart cert to HQ server Shoretel/Mitel Connect

September 18, 2020, 1:25 pm
$
0
0
Hey Everyone,

I need to upload a new wildcard cert to my HQ server to replace one that is expiring. Can someone tell me if im uploading the correct files/completing the correct steps?

Administration > Appliances/Servers > Platform Equipment > Main HQ Server > Certificate

I then delete current cert (expiring wildcard) and save > I then choose the new .crt, .key and .pfx files and enter in the password/passphrase. I save then restart the HQ server.

Does it sound correct?
↧

ShoreTel Connect Softphone not dialing

September 22, 2020, 11:11 am
$
0
0
We recently changed ISPs and since our softphones have stopped working outside the office. Obviously a firewall issue but I'm curious if someone can point me in the right direction on what specifically it's trying to hit when using softphone. We are able to change Connect to Softphone but when calling, "dialing" appears and then goes away.

The transition to new ISP on our firewall went about as smooth as it could. I simply created the new interfaces, cloned all our rules to new interfaces and we were good to go. I haven't had trouble with any other services. The TURN, RAST, Connect Client ReverseProxy, etc are all setup with external FQDNs and accessible outside the office.

It appears to be more to do with the internal NAT'ing on the Edge Gateway. I have attached my NAT rules on external Firewall gateway:

Screenshot 2020-09-22 110804.jpg

I'm not really seeing anything in the Edge Gateway logs but it's a bit confusing... Any assistance is apprecaited!

↧
Search

TMS Disconnect

September 26, 2020, 9:11 am
$
0
0
Hey everyone,

I inherited a ShoreTel phone system with multiple sites. One of our sites lost connection because of a cut line caused by someone digging. The line was replaced, and our VPN is back up. I'm able to ping the ShoreTel switch on site (SG50V) and all 5 phones behind it. I'm also able to ping from the phones to the switch and HQ server. The problem is that the switch keeps going from lost communication to port out of service, and all phones show no service. I'm seeing TMS connect then a 1 minute later 233 TMS disconnect. I'm also seeing 3108 DRS disconnected at the same time. I've restarted the switch multiple times without luck. I'm at a loss because of the fact that I'm able to connect to everything fine through VPN. Any insight would be appreciated.

Thanks!
↧

Trigger Relay (either open or close)

October 1, 2020, 7:02 am
$
0
0
I am looking for a way to trigger a relay - I need to generate and open or closed condition so I'm flexible that way, I thought about a "Hook Flash" so to speak but I would rather trigger the line when an extension is called or even a page is made.. I am only operating with two SG switches - (90 and a 220T1A) so my options are a bit limited.. Does anyone have any suggestions?
↧
↧

MMR Set up Licences

October 6, 2020, 2:34 pm
$
0
0
HI all
I am setting up a Mitel Mobility Router on our "house' System. We are running Mitel 22.11.9300.0 and have a Virtual Mobility router. In the router Web page there is a section under Config / Licences. how or where do you get the licences from ? I have searched CPQ and only see the Client bundles that include mobility (BTW we do have the client SIP/Mobility/Extension in place) I dont see licences for the Mobility router users. As such a created user shows down or not enabled in admin
↧

Call forwarding + schedule

October 8, 2020, 5:28 am
$
0
0
Greetings,

I need to forward one of our numbers to 2 external numbers simultaneously but need to associate this with a schedule as the forwarding will be on a rotation schedule. What apps/features should I use to accomplish this? Steps in configuring this will also be helpful! Thanks!
↧

Anyone using LDAPS?

October 13, 2020, 7:56 am
$
0
0
We are running 19.1 SP2 (22.11.9300.0) which according to the release notes should have support for LDAPS. After modifying the LDAP path and adding :636 (example: LDAP://domain.local:636/ou=Domain-Users,dc=domain,dc=local) I get an error when doing a show or sync from AD on an extension: "Failed to get data from Active Directory server". We have several other 3rd party applications using LDAPS over 636 without any issue in our environment. Has anyone successfully made the switch and if so did you have to do anything other than add the port number to the LDAP path?
↧
Viewing all 1780 articles
Browse latest View live
Search
<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>