Lock out in 44 days
I have recently had a switch get unplugged and when it was the system went into redundancy mode. Well when it got plugged back in it came up and it didn't automatically switch back which may or may not...
View ArticleLock out in 44 days
I have recently had a switch get unplugged and when it was the system went into redundancy mode. Well when it got plugged back in it came up and it didn't automatically switch back which may or may not...
View ArticleBRI Config questions
Hi, Could anyone tell me the config for a bri ISDN circuit please? The carrier is saying I need: Signalling - ETSI Coding - HDB3 Framing - CRC4 Clocking - Line I have it configured as: Protocol type:...
View ArticleVoicemail Greetings Cancelled
Having a very weird issue with a customers ShoreTel 14.2 - Build 19.44.7901.0 On any phone you can pick it up, dial into voicemail, login with password, press 7 for options, and 1 to record greeting....
View ArticleShoreTel Connect and MiTel Connect Monitored Extensions
I'm currently monitoring an extension and it shows up fine on my phone. But in either Connect client, nothing appears when the monitored extension is in use, or when it's being dialed. Any suggestions?
View ArticleKari's Law and Ray Baum's Act
Have you confirmed your phone system is compliant with Kari's law and Ray Baum's Act? It goes into effect February 16, 2020 in the U.S. https://docs.fcc.gov/public/attachme...C-353961A1.pdf These two...
View ArticleShoretel/Mitel SG90. How many phones / increase phones ?
Hello All, I am helping out a company with a Shoretel SG90 switch at one of their sites. Using Mitel Director build:21.90.4128.0 ; Small Business Edition 100 . They are about the exhaust their phone...
View ArticleAMS 360 Integration
We have a client that is on the latest Mitel Connect Build 22.10.7600.0 and is having trouble with AMS 360 integration. They have the Connect client logged in and they run the AMS 360 advanced client....
View ArticleMissing sites and switches in "Move to site:and switch:"
Mitel Connect Director. In Admin - Telephones I have Move to site: and switch: but there is only one site (we have two) and one switch (we have dozens) This a new system that was setup by ScanSource, I...
View ArticleSetting up switches for SIP device - 2n IP Intercom troubleshooting.
We have a multi-site MPLS Network with 2 2N IP SIP Intercoms installed. Our HQ Site has a SG50 and an SG90 .. When the SIP device is associated with the SG50 it works fine , can make calls etc.. when...
View Article6900 series phones on Mitel Connect on premise
Hi all, We upgraded our 14.2 system to Mitel Connect on premise in December, on build 21.90.9743.0 We have 230 and 560 series Shoretel phones, all working fine. I bought a used 6920 on ebay for testing...
View ArticleSIP trunks in one island and PBX in another
Hi all. Here is a scenario I need some guidance on. We have a customer with about 50 users in Barbados and they want to establish a satellite office in St Vincent with 3 phones.The Barbados office has...
View ArticleShoretel 14.2 and access to Shoretel Director
Running Shoretel 14.2 and I am having issues accessing Shoretel Director with Internet explorer 11. I used to be able to access it just fine, until IE 11 became unstable on my Win7 machine. I switched...
View ArticleProblems with forwarding to external number
I am running 14.2, Build 19.43.1700.0. When we go to off hours, the system is set to forward all calls to an external answering service. I need to change the answering service number to which it...
View ArticleDaily report for "out of service (operational)" phones
I am attempting to generate a report (or notification of any kind) to let me know when a phone is showing as 'Out of Service (Operational)'. But as of yet, I have been unable to find anything. Has...
View ArticleSG-50 "Detected Looping Task"
I have an SG-50 that I am trying to move to a different network switch with a different IP Address and gateway. It is also moving servers from our test server to our production HQ server. I consoled...
View ArticlePlan accordingly - No TAPI after upgrade to Connect 19.1-SP1 - 22.11.4900.0
We have done two upgrades to 22.11.4900.0, both from Connect, and both had the No TAPI issue. Had to back up, uninstall & reinstall. Everything works with the reinstall but plan for an additional...
View ArticleLinux DVS / Master Log Position
I am inquriing if this is actually an issue or if i'm overreacting. We have a Linux DVS server that shows the position in Director: Shoretel1.PNG However, the HQ Database shows a different Master Log...
View ArticleParent site using child site's trunks for LD
I've spent the last couple hours reading various, seemingly related posts but am still coming up short. Here's my setup: I have three physical locations. All in the same city, all connected via...
View ArticleSalesforce Integration Question
I am using the Mitel Connect Client through Salesforce and I ran across a situation that I could not find an answer to. When I am on a call and received a screen pop in Salesforce, if another call...
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