Multi server system running different server OS 2008 / 2012
We have multiple DVS / DVM (ECC/recording/reporting) in our system and they are all running 2008 OS 64bit. My next step to get to the Connect version is moving all of my servers to 2012. I'm running...
View ArticleBlind Transfer Error
Hello, I'm a relatively new Shoretel admin. I know how to navigate ShoreTel Director to make changes to phones and call controls, but I don't have a solid telecom background. We have an issue where...
View ArticleWireshark and RTP in flow
More a Wireshark question rather than Shoretel but figure someone here would know.... Running wireshark 3.0.0, When looking at a capture using Telephone>VoIP calls, I find the call and confirm it is...
View ArticleAct Integration for Newer ACT versions
Hi All, Wondering if anyone knows if there is a later version of the Act Integration for ACT v.21. I am currently running ACT Integration version 1.3.6 and cannot get the contact pop-up to appear the...
View ArticleDisabling Monitoring Agent in server HQ registry.
I bumped into to issue where 50v switch not routing calls from Hunt Group on no answer its just holding the call and than drops. The site is configured with SIP trunks. I opened the ticket with Mitel...
View ArticleCommunicator Speed Dials in Connect Client
I have been unable to find anything on this, hopefully someone here can help. Back in 14.2, Communicator had a Speed Dial tab. One of our users used this feature and had several speed dial entries. We...
View ArticleDeleting a user.
Has anyone got a step by step guide to deleting a user using the SQL database? for times when the customer has added a user and we are locked out of director
View ArticleCanned greetings
Looking for the canned greetings... i.e. for the AA dial by name... the one where system says to "spell the (first or last) name of the person your looking for".. customer wants to replace this with...
View ArticleLogic Switch - Ave Queue Time
Whats the best way to play a message to customers about high call volume when the Ave queue time or queue time reaches 180 seconds. I was looking at the Logic switch and see average wait time as an...
View ArticleDisconnect Supervision on analog trunks
Integrating Shoretel with a Vesta 911 system. Motorola is asking for disconnect supervision to be added on the trunks for their equipment. I know Avaya trunks had an option for this, but do not see any...
View ArticleWork Group Voicemails in Connect
Please vote for this in the Ideas portal. I'm guessing we are not the only VAR with this issue. https://oneview.mitel.com/s/idea/0870h000000Q5VGAA0
View ArticleContinuous Ghost Calls
We are experiencing inconsistent ghost calls on particular days. By this I mean calls are coming in with no one on the other end and all we get for caller ID is the letter "P". I've reached out to my...
View ArticleDesk Phone goes to Anonymous when Using Softphone
Hi All, I'm a brand new Administrator of a Shoretel (Mitel) system. When I log into my machine in the morning and my softphone launches, my deskphone displays as "Anonymous". When I turn my computer...
View ArticleConfigure IP 6940 on Mitel Connect Director
We are a bit behind in our technology on IP phones and we are testing an IP 6940. We migrated from ShoreTel Director to Mitel Connect Director last year. We are currently on build 21.86.1828.0. This is...
View ArticleAnalog loop start
I just discovered that we have 3 analog loop start. We have 3 PRIs and 50 Call paths - SIP. The way our system was configured during the initial installation, PRIs are the primary and if the PRIs go...
View ArticleUsing a spare 5300LF2 VPN Concentrator
Hello all, We are planning to upgrade to Mitel Connect, with the new Edge Gateway, this year. But until that time we would like to have a spare 5300 VPN concentrator on hand, as we have a dozen or so...
View ArticleShortel 14.2 build 19.47.9000 or 19.50.9000 build
I was wondering if anyone has a copy of Shoretel 14.2 build 19.47.9000 or 19.50.9000 build and DVS that they could share with me? Since Mitel bought out Shoretel I cant find the versions I need to...
View ArticleExternal Assignment Numbers - Limit
(ShoreTel Build 21.80.7840.0) Hello everyone, It looks like the external assignment number limit is 7. Is there anyway to increase this limit? Thanks.
View Article2nd SG T1 issues connecting and Voice Quality Alerts
We recently had a power outage and one of the SG T1 boxes wont re-connect, I setup a few others for testing and none of them will connect. Only 1 will stay connected. I disconnected the one and it...
View ArticleCalls being forwarded to a cell phone all of a sudden start giving a fast busy
I have an odd issue happening that I haven't been able to figure out yet. Were running ShoreTel 14.2 I have a user that has setup his out of office to call forward to his cell phone. It's always worked...
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