Can't load Wav files from Windows 10 when in Auto Attendant
When opening an Auto Attendant to change the Prompt message played, I am having an issue since I upgraded my laptop to Windows 10. I receive an error message when I open the AA stating "Cannot...
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installing fresh
I'm having fun migrating from a server 2008 to server 2012 instance of 14.2 19.48.5800.0 I'm currently stuck with a database exception during install, and the database log gets as far as here: Creating...
View ArticleAuto Attendant fail over
After an HQ server failure when a company has an Auto Attendant answer callers will hear 'I'm sorry, that extension can not be reached at this time'. Is there a way to have it fail over to a phone or...
View ArticleNotification of a VM being left in a seperate VM box.
Is there a way to light a button on a 230 phone when a message is left in a separate mailbox.
View ArticleSTPS emergency notification
Someone dialed 911 yesterday and the app did not send a notification to our security office. I checked the server and the service is running. I just rebooted the server and want to test if it is...
View ArticleClearOne Max IP SIP
For the life of me I cannot get our ClearOne Max IP registered via SIP. We have other SIP products at the same site registered with no problems.Our current service provider is zero help. Any thoughts?...
View ArticleCall reporting for non-contact center users
Hello all, Our leadership is concerned that a certain group of employees are not answering calls, and were interested in getting reporting similar to what we get for our contact center groups -- Number...
View ArticleHQ Server can't see remote switch, switch at HQ can see remote switches
Hi All, Wondering if anyone has had anything like this before. I have a HQ site with a HQ server and 1 x SG90BRI. HQ server is running connect build 21.80.7840.0. The server at HQ cannot see remote...
View ArticleAlert supervisor when specific user is on a call
Is there a way to alert a supervisor when a specific user answers a call? I have already set up silent coaching, but, the supervisor is in another office and would like an alert of some kind from...
View ArticleWeb Services SDK CHM Change Not Working
It was previously reported that with a recent update CHM changing had stopped working through the Web Services SDK. We did an update over the weekend and this functionality is no longer working for us....
View ArticleTransferring to 800 number from an 800 number
We use ShoreTel ECC, with multiple 800 number routed into different groups. One of our groups give the option for the customer to dial a third party (toll #) for a specific reason. We have two...
View ArticleVPN Concentrator rubbing on a second VPN
At the office I have 2 internet service providers... Comcast 150 down / 25 up Wireleas ISP 10 down / 10 up At my home I have AT&T Fiber which is 960 down and 940 up. We run 3 VPN concentrators at...
View ArticleVPN concentrator virus?
Bought a used 5500 vpn concentrator off eBay for a few hundred dollars. Hooked it up, works fine. I go home, leave it plugged in overnight and my internet traffic in my office comes to a crawl by the...
View ArticleShortel 14.2 build 19.47.9000 or 19.50.9000 build?
Please excuse my noobness as I'm new to Shoretel and so currently my IT systems has me overseeing onprem Shoretel server running 19.44.4300.0 I have created backup of current setup and am looking to...
View ArticleCant call a school using 4 digit dialing anymore
Were running ShoreTel 14.2. I have an issue where all of a sudden I have a school that can't call another school using 4 digit dialing. They have to dial the whole 7 digit number to reach the building....
View ArticleMonitored extension randomly turns mute on when silent monitor is active
We recently set up a new Sales Manager with the ability to use Silent Monitor to listen in on Technical Support calls to get them familiar with our product more quickly. This has been working well...
View ArticleShoretel 12.3 and Windows 10
Hi, I am a new IT person at a company in Arkansas that uses shoretel phones. An issue I'm trying to figure out is running shoretel communicator on a Windows 10 client. It kinda works, but doesn't seem...
View ArticleConnect Client & Operator
How are operators using the connect client? I have a customer that is very used to seeing all contacts (350+) on a contacts window that they can drag & drop to. With Connect, they can create a list...
View ArticleConnect Client Password Expiration
Can anyone confirm that the policy here: System > Security > Password Policy applies to both director access and user access to the Connect client? We are looking for a way to disable the...
View ArticleShoretel Music on Hold
If there anyway I can have the music on hold not play from 7am - 8am? We have a conference call in the morning (using uber conference) so when if an employee gets another call which they pick up. The...
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