Grandstream HT503 - Device not registering
Hello All- A little backstory: I'm working on installing a Grandstream HT503 ATA to implement with our overhead PA system (Carehawk CH1000) to allow users to dial an extension from their handsets and...
View ArticleUser Receiving Errors in Connect Client
Good afternoon! I have one of my customer support agents who receives an error on occasion on her Connect Client. She will receive the following two errors. "Unable to connect to IM server" and "Unable...
View ArticleUser Group not being blocked from Trunk Group
We have a user group that is supposed to be blocked from a certain Trunk groups however we have a resident at our health care facility that was able to dial into that trunk group and access our...
View ArticleSoftphone going dead on Hibernate or Time
I have ~500 users, the majority of them are on Soft phones. Problem is for all users who use soft phones. The ShoreTel client will be open, and if a PC or laptop goes into hibernate mode or the screen...
View ArticleAD / Exchange photos not pulling through
Morning everyone We have recently added everyone's smiley into our AD (2008R2 DFL) and Exchange (2012) systems with the hope to also pull this through into ShoreTel Connect. We can get Linked in photos...
View ArticleFactory Reset Phone
So we want to factory reset a bunch of our phones that are in stock using mute code RRAMOS# (772667#) However someone changed the default password from 1234 somewhere along the line and we have no idea...
View Articlehow can I find an available extension
The ShoreTel system is pretty new to me, I do Okay with general issues, but now I need to set up a new extension. I see that we have a range from 4402-4611, but I am struggling to find a way to see...
View ArticleHow to access agent manager from Contact Center Server
I went to bin folder and launch nlamain.exe but it is all greyed out.
View ArticleGetting RST, ACK message right after SYN
I have shoretel VOIP switch and shoretel VOIP server that are synching voicemail messages over SMTP. And this feature is not working I ran the wireshark and i see that server sending RST,ACK messages...
View ArticleIP420G - Soft volume on speaker phone.
I am looking for some advice as we are having issues with our IP420G handsets volume. The Volume is fine if both ends are on handsets or speaker phone at the same time. As soon as one party is on...
View Article"Allow agents to pickup from queue" v14.2
Our workgroup supervisor complained that although they can pick & choose calls on our primary queue, they can't with the Spanish one. I found this setting and turned it on, but the supervisor is...
View ArticleShoreTel Connect Communicator Cert issue
Hi Forums, I am really spinning my tires with this one. Last June, our cert for the SA100 conference bridge expired and we got a new cert through network solutions and put it on the SA100. No issues....
View ArticleUsing ports in LDAP string are not working
We are configuring a new system. We are on build 21.86.1828.0. We are trying to get Active Directory integration working. It seems to work using LDAP://domain1.anycompany.com/dc=anycompany,dc=com but...
View ArticleCannot change availability state mobility client
We have a working virtual mobility router. Users are able to make/receive calls, and can authenticate/setup using LDAP creds, however we are unable to set the Availability State. The error message is:...
View ArticleAI integrations with Mitel
Hi everyone, Does anyone have any experience with using AI with Shoretel/Mitel? We have a PBX and looking into using connect and are talking to Hello Vera for AI integration but they have never done...
View ArticleShoreTel 14.2 DNIS and Hunt Groups with server down ?
We have a VMware ShoreTel 14.2 server with 8 sites. There is a single PRI at the HQ site using DNIS to route calls. Each site has a Hunt Group hosted on its local switch. If the server goes down, but...
View ArticleSIP - ATA Device Director Drops Registration
I have a multiVoip ATA device that we use for paging. I setup the device by using the Director-IP Telephones-SIP Registration with the following information Contact SIP:1910@10.100.111.30:5060 AOR...
View ArticleUser wants to use his Shortel phone remotely
So one of our employee has moved to another state and is working remotely. He took a shortel 265 phone with him and I have set him up with VPN. Now in theory it's suppose to work since he is using VPN....
View ArticleUpgraded to Connect 21.86.1828 now Director Dashboard not reporting
WE recently upgraded our in house system as a "dry run" before upgrading a customer site, everything went ok except Director\maintenance\dashboard is not displaying any information anyone come accross...
View ArticleWork Group Key Press
For the last couple of weeks, all of our work groups have been having the same issue. When someone calls in externally and every agent is logged out/on the phone, the greeting plays and says you can...
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