Remotely terminate a page
Hey everyone. I'm on ShoreTel 13.3 and have two SG-220T1 switches acting as primary and secondary switches, along with a 24A switch for all my analog needs. We're a metal manufacturer and we currently...
View ArticleChanging phone service provider
Hi, We have a Shoretel 220T1A with a 12 channel PRI that we are switching from one PRI provider to another. New PRI will have the same channels and all phone numbers will be ported to the new provider....
View ArticleGetting Workgroup Voicemail to go to an email address
Hi All, Anyone found a way of getting a workgroup voicemail to go to an email with the wav attached? I've tried routing the call to a vm only extn with a valid address, to an auto attendant etc etc. IS...
View ArticleInbound Caller ID is incorrect - adds my local area code
One of my customers noticed this and after checking he is not alone. The caller id on certain inbound calls adds my local area code to the front of it and removes the last 3 digits or the correct...
View ArticleSIP + video
Can a sip phone (like polycom ip 7000) support ShortelCommunicator video.\ IE is there a way I can run the communicator on a pc, hook it up to the ConfrenceRoom Phone (so far so good) make a call out...
View ArticlePreparing Windows Server 2012 R2 for ShoreTel
Hi Can anyone please confirm on the below regarding the Microsoft Windows Server 2012 R2 configuration for ShoreTel: 1. Application Server Role Services - do I need to select all role services that's...
View ArticleCall Details Reports
I've changed HQ Server and copied the "C:\Shoreline Data\Call Records 2" folder to the new folder. I was supposed to copy the entire Shoreline folder to the new folder before installing ShoreTel on the...
View ArticleCall Drop Tracking
On our system one of our site is having intemittent call drop issue and its not as frequent the users on site will be saying that 2 of them will be on a call and it will be dropped. We raise the...
View ArticleIP420 VOIP Newbie
Good Afternoon Everyone! I'm a total VOIP newbie and we just purchased 50 IP420 phones, fax server, and ShoreTel server for our distribution center and outlying branches.The system is up and running...
View ArticleIVR port in use / utilization / active
We have a total of 270 IVR ports, 250 on IVR server and 20 on ECC. I'm trying to either run a report to see how man IVR ports have been in use at one time or look at live IVR port in...
View ArticleUC20 server backup
I have been told not to backup the UC20 server using my normal offsite backup software by AT&T engineers. They said that it could screw up the server? The backup software we use leverages VSS and...
View ArticleExport to WAV file failure
Many of our writers record phone interviews in Shoretel and then export the messages from Communicator to their desktop for transcription. Since our recent upgrade to Shoretel 14.2 Build 19.42.6503.0...
View ArticleIP 420 Configuration
Is it possible to get a shoretel ip420 to run on a 3rd party pbx? Is there a way to log into and configure the phone alone? I'm completely new to shoretel. Thanks for any help.
View ArticleShoreTel 14.2 Build 19.43.1700.0 - DVS
Hi there I'm trying to setup a remote server which will become my ECC server. Have installed all the roles and features (exactly same as HQ server) and installed the ShoreTel Remote Server 14.2 Build...
View ArticleLookup extension of prompt recording
Had something weird happen today and lost the an important auto attendant recording. I do not see an easy way to cross reference a raw prompt recording which resides in the server's c:\shoreline...
View ArticleTrigger off hook using an analong line instead of PRI?
I've been tinkering with a new setup for about an hour and so far have not found a way to make what I want to happen. This is what my client wants and their setup: All outbound calls over their four...
View ArticleAuto Attendant dropping calls 18 seconds into playing
Hi All, I'm quite new to Shortel as we recently acquired a location with a Shortel system. Yesterday we began having a problem (no changes have been made in weeks) where calls are dropped exactly 18...
View ArticleCommunicator and Account Codes
I have a dilemma with the functionality of Communicator and Account Codes. Each user has their own account code for outgoing calls and on every computer is installed communicator but now whenever the...
View ArticleCall handling mode changes automatically.
I have a user whose call handling mode is changing automatically based on Outlook calendar entries. Outlook calendar integration is both disabled and uninstalled, but it continues to happen. Any help...
View ArticleBlocking inbound calls
Good morning. Is anyone aware of any ShoreTel functionality that exists that would allow me to block a specific phone number?
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