ECC Database connectivity - Reporting
We have successfully connected to our main HQ server and its MySQL database 'shorewarecdr' to configure custom reports, but we would like to get some IVR specific information. We believe this is to be...
View ArticleEnd user can't access workgroup voicemails in Shoretel 13.3 build 18.61.9100.0
We have a workgroup agent who can't access the workgroup's voicemails in the Shoretel Communicator. She can see them, but whe can't play either by using the phone or by speakers. Weird thing is,...
View ArticleDial tone stops after 3 seconds
We have a number of 230Gs that "lose" the dial tone after being off hook for 3 seconds. You can still dial over the silence and it will connect with no issue. We have swapped equipment, ports on the...
View ArticleShoretel Communicator on iPhone
I'm hoping someone here can help... Brief Setup Info: ShoreWare Director build 17.21.. resides on Windows server 2k8 running iis 7. iPhone 6 (iOS 8.1.2) running the communicator app on Verizon I can...
View ArticleSiperator Removal?
Hi, From my understating after speaking with several suppliers and reading various blogs that it is possible to operate the system (14.2) without a Siperator because the functionality is built in? Now...
View ArticleSIP media proxy over vpn wan
Hi, I'm relatively new to Shoretel and I'm trying to get a definitive answer to an issue I have with using SIP Media Proxy resources from a HQ server over a VPN WAN to a DVS site supporting SIP trunks....
View ArticleRemote auto attendant not taking dail pad
Shoretel 14.1 when we call other businesses, their AA is not taking our key strokes.. When we press1 for sales, 2 for service. etc. it says entry not recognized. We are set at DTMF Payload Type 102
View ArticleShoreTel Reporting: No Data when running Reports
I'm having trouble with my reports in director. When I'm ran the reports this afternoon, the User Activity Reports shows blank data... I don't know where to look exactly for troubleshooting so I'm...
View ArticleHow to change Mobility Router default SSL 443 Port for Web GUI
Anyone know how to change the default SSL (443) port the Mobility Router uses for the Web GUI? I want to use ETH0 for everything but would need to change the management SSL Port so I can use 443 for my...
View ArticleCensorship on ShoreTelForums.com?!?
I made a post in the Contact Center forum yesterday about 3rd party reporting for ECC. Now today that post is gone. Whats going on here? At first I thought maybe i never actually clicked to post it,...
View ArticleSigning Up Says You Have Been Banned
When I signed up it said I had permanently banned. About 30 seconds later I got an email with an activation link. You might want to change that message to something a little less scary.
View ArticleAll Calls Initiated from ShoreTel Mobility Client Dropping at 36 seconds...
Hi all, We are having an issue where any call initiated from a mobility clients, weather on WiFi, Cell Data, or Cell Voice cuts off/hangs up at 36 seconds exactly every time. This is our first in-house...
View ArticleCall Forwarding vs VM
Hello all. Quick question. I currently have a workgroup setup with voicemail enabled, but my "call forward" options are set to "queue". In this case, if every agent is logged in, but there is no answer...
View ArticleWorkgroup Agent Login
IS there a way to force workgroup agents to login to the Workgroup as soon as ShoreTel Communicator starts up? Some agents are sitting there most of the time logged out of the Workgroup.
View ArticleFrom 4 to 5 digit extensions
To add additional growth to our setup, I am interested in changing our extensions from 4 to 5 digits. 1. Is there anyway i can do this slowly across the organization or is it all or nothing? 2. Is...
View ArticleCisco ATA 186
I need to connect an old analog cordless phone, and running new copper is not going to be an option. I have Ethernet available so I am trying to get a Cisco ATA 186 configured using it's web interface....
View Articledialer program
We had a script and dialer program that would allow us to dial from web links. Was very handy for our in house CRM system. We recently upgraded to a newer version of ShoreTel (14.2 19.44.2503.0) and...
View ArticleAlternative to Hunt Groups/Workgroups with ECC Agents?
I posted in a discussion on the official ShoreTel Forums, but it appears I may be at a dead end there, so was hoping someone here might have some ideas. I've been told Hunt Groups are not supported for...
View ArticleWorkgroup reports no display
Hi, anyone here experienced no workgroup stats/report? If so what are the steps to check and to reenable the reports. Thank you in advance and more power.
View ArticleMove ST from D: to C: drive
Hello, has anyone ever moved the ST Server install from one drive (D)to another (C: which is recommended) and has a How-To or KB for it?
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