Error: -2147467259
I am having an issue trying to save changes to a specific page in Director. If I change ANY item or option on that page, the error below is the result when I try to save. Other pages are fine. Is this...
View ArticleVideo + PolyCom IP 8000
Any one know if I can use ShoreTel Communicator's VIDEO along with the PolyCom ip800 conference phone? Just seems silly I have to download and install SKPE, MUTE IT and then call on the phone....
View ArticleCommunicator Outlook Plugin issue
I have a customer who is running WIndows 7 64bit with Office 2013 32 bit. From what I can tell Communicator is trying to install 64 bit plugins to the 32 bit Office. is there a switch of some sort that...
View ArticleInternational Speed Dial Number
User has requested that a speed dial be setup on the phone for an international number. I have set it up the way it should be 9 011 +44 (020) 7xxx-xxxx when I do this I get an error message. The...
View ArticleSoftphone Failure via VPN
We are currently struggling with the Softphone functionality whereby when connected remotely via the FortiClient SSL VPN we're experiencing a "Line not in service" error and "a resource needed to...
View ArticleShoreTel Professional Services Call Recorder and ShoreTel Mobility Router
Is anyone using ShoreTel Professional Services Call Recorder and ShoreTel Mobility Router in conjunction? Have you found a way to record Mobility calls?
View ArticleEvent ID 2106
Hi there. We're on ShoreTel 13.3. This morning I was idly browsing the system log, and noticed a ton of entries for the same event ID, 2106, category 20, and the source is ShoreTel-Media. The actual...
View ArticleTrunk Groups
Hello I've already got a 30CH PRI and I've got a new PRI at another Site. I've added a new Trunk Group and also added a new SGE1k to my system. This E1k connects via the new PRI at the other Site. When...
View ArticleOn-Hook dialing pattern vs. Off-Hook dialing pattern
We use '8' to dial long distance calls. Our long distance tandems through a Nortel PBX before going out (Shoretel>T1K>Nortel>LD) and users on the Nortel just dial 8+10-Digit long distance...
View ArticleCOS - Call Permissions
Hello I've got a new Site at a different geographical location than the HQ Server. The telephone numbers start with different digits at these two sites (66XXXXX and 3XXXXXX). I've got a User Group with...
View ArticleSync from AD
I've looked but couldn't find anything, which leads me to believe the answer is no - Is there a way to control the names of the A/D fields that ShoreTel maps to when performing a "Sync from AD"...
View ArticleDialing Plan Reservation
Hello When I go to System Parameters>Dialing Plan on Director, I can see that only "0" is available to be changed to either Operator or Trunk Access Code and all the others from 1-9 are greyed out....
View ArticleAdministrative Permissions Audit
We want to be able to audit changes made by users who have System Administrator or Technical Support Roles. Does anyone know if this can be done?
View ArticleManaging Polycom SIP phones
We have about 10 PolyCom SIP Conference Phones and adding more as my company grows. Mostly SoundStation IP 5000 and 7000. It's getting hard to manage them all and provisioning a new one is still very...
View ArticleECC Database Tables
Hello all, I've got a new Shoretel phone system installed and I'm just beginning to dive into the reporting side of things. I'm wanting to do some basic ECC reporting from MySQL and I'm trying to...
View ArticleDirectory Botton on a 520
I have one user on a Shoretel 520 that get the error message when pressing the directory button. The error is that it cannot find the server. It is the only phone on our system that is having this...
View ArticleIIS Reverse Proxy and DVS
I am having an issue successfully registering a user managed by a DVS via the IIS Reverse Proxy. Users assigned to HQ have no issue. Here is the output of my web.config file: <?xml version="1.0"...
View ArticleShoretel T1K Trying to Boot from FTP
I have a Shoretel T1K unit that is stuck trying to boot from FTP, but is attempting to use an invalid IP address. I have used uboot to tell it to boot from flash witch it shows as successful, but then...
View ArticleCalls not going to Voicemail
Hi All, First time of trying to use mobility and I've run into an issue or maybe not.... Setup is extn on Director 5018, User built on Mobility router and calls to the mobile number configured are...
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